There are many different things I could review this complex poorly about, from fire alarms going off at 2 in the morning on multiple occasions for NO reason to them lying about why they went off (or denying that they did at all), or the continued decreasing quality of living such as the parking garage gate being broken regularly or the doors having broken key fobs allowing anyone to walk in to the complex.
But, one of the most aggravating things that has happened on multiple occasions is the lack of communication when packages are delivered, or when packages are lost or stolen.
I have now had two packages stolen, and one that was lost by the leasing office staff.
The only reason I know any packages are delivered is because I get notified by the shipping company, otherwise I would never know I got one.
Now, a package was signed for by a specific leasing agent, who out of respect I will not name, yet the package appears to be missing. Her response was "sometimes it is left on the truck," even if two days later it is in fact still "on the truck" why did you sign the proof of delivery for a package that was in fact NOT DELIVERED.
The lack of caring and general common sense by not only the leasing office but the management company as a whole is truly breathtaking.
I have seen a number of bad reviews from people who currently or in the past have lived here, ranging from black mold in their young child's bedroom and the leasing company/office not even willing to help this family with anything, to the leasing office lying about reasons for fire alarms to be going off at 2 AM. All of the bad reviews are true.
This is by far the WORST complex you could decide to live at for the amount of money they have the audacity to charge.
Please, take this review seriously, and do not move here.
Management office purposely hired mean and unpleasant employees. Unit has cheap appliances. Microwaves, doors, bathroom, lights, refrigerators and washer and dryer are some of the issues you will deal with. And when its cold, get your jackets, beanies, scarf and gloves ready, as you would need it to keep warm in your apartment . Gym is a joke. They will not show you the unit you are moving to till you sign the lease, auction deal.
Our workout room is an embarrassment. I know many residents that have been out looking at different apartments in our area, including myself, and our workout room is nothing compared to other places. It's extremely small, old equipment, dated equipment, space definitely needs to be upgraded. I dont understand why we are building more cabanas and such in the courtyard. Nobody even uses them. That courtyard space could be used to improve our workout room to expand it in size. Compared to the other apartments in our area, ours seriously needs to be addressed.
Get rid of a few unpleasant members of the office staff.
Just making sure everything is fixed and ready to go when you first move in
"TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or with a leasing agent. Find luxury living at Times Square Apartments at Craig Ranch in McKinney, TX! With quick access to the Sam Raybourn Tollway, you'll find your only a short distance away to anything in the DFW metroplex. Find entertainment, shopping and dining in Dallas, Fort Worth or any of the nearby cities in you new, convenient location. And take advantage of the nearness of TPC Craig Ranch golf course to perfect your swing.When you get home, you'll experience superior amenities such as your own private patio or balcony and granite countertops in the kitchen and bath. You'll also love the resort-style pool with lanai and private cabanas, as well as the outdoor fireplace and gas grills, theatre room, fitness center and tanning bets. Additionally, our apartment homes also have controlled access parking garages to keep your car out of the elements."
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