Our apartment was suppose to be ready today, they said it was clean and ready. But little did they said it was poorly maintenanced, had a roach problem and water damage. The flooring was coming up and the walls were poorly done. The lady up front a younger lady was extremely rude and unhelpful. Please if your going to stay here I strongly suggest to go through it with them. Never take their word.
The apartment manager has no idea what she's doing. She refuses to fix things and she refuses to address noisy neighbors. She has favorite tenants and she will allow them to be extremely noisy and rude and she won't do anything about it if you are not one of her favorite tenants. She will bully and harass the tenants that she doesn't like. I've lived here for 6 years and when we first moved here, we had a great apartment manager who had things fixed in a timely manner and she addressed noise issues as well. But then she was let go and horrible apartment managers have been hired ever since. The first one only lasted a year and then we got the apartment manager we have now and she's just as bad as the last one we had. These apartments used to be voted the best apartment complex in KCBD's Best of the West competition. They were voted this when we first moved in. There are many reasons why this apartment complex has not won this contest again since the amazing manager was let go. And the company that owns these apartments are just as bad, they don't care that the current manager refuses to fix things or address noisy neighbors. I encourage people to avoid this apartment complex at all costs!!!!!!!!!
Living at Bentwood has been a nightmare!!! It was great when we first moved in and they had an amazing manager. But since she left, the managers refuse to fix things and they don't care about residents bullying other residents and the management also bullies residents that they don't like. The current manager claims that extremely loud noises like glass breaking, loud pounding or when it sounds like your upstairs neighbors are using their skateboards in their living room and are making your ceiling fan bounce and shake, are "normal living sounds". My microwave has been broken for over 2 weeks and they refuse to fix it. In the previous apartment that I lived in here, they refused to fix the sliding glass door to the patio. Every time it rained, water would leak in to the apartment but they refused to fix it until after we moved in to another apartment here I've lived in 4 different apartments here, trying to get away from noisy neighbors, but they are everywhere. Corporate is just as bad and they don't care. I've been struggling with PTSD for at least 23 years and this place has made it MUCH worse!!!! Lots of childish, unprofessional and petty things happen here by other residents and management too. I've lived here for 6 years and I'm still being treated horrible. But I've been told that I'm the one that's being difficult because I'm an adult who prefers to live in a place where people are quiet and not making excessive noises. I've lives in apartments for most of 26 years and the manager keeps pretending that I have no clue what "normal living sounds" in an apartment complex are. If you are interested in returning to junior high/middle school and dealing with bullies and cliques, then by all means, Bentwood is the perfect place for you!!! But if you are an adult and want to live in a quiet place with other mature, responsible adults and a place that is run by mature, responsible adults, then avoid Bentwood at all costs!!!!!!!
I had the best touring experience today the leasing agent at Bentwood was excellent and so helpful she was a joy to tour with She had an amazing personality. So glad my daughter decided to live here in the fall.
At Bentwood Apartments, we specialize in the little extras that make a big difference in our apartment community. Step into a world of elegance, comfort and distinction, right here in Lubbock! Our lush landscaping, pool with an outdoor kitchen and recreational areas reflect an upscale attitude for our apartment community residents. Bentwood Apartments offers peaceful living and convenient access to the Loop, Texas Tech & Lubbock Christian Universities, West End Shopping Center, Costco, dining and entertainment. We are also proud to be in the Frenship School District. At Bentwood apartment homes, we promise to please!
Variable, 6-Month, 7-Month, 8-Month, 9-Month, 10-Month, 11-Month, 12-Month, 13-Month, 14-Month, 15-Month, 16-Month, 17-Month, 18-Month
Lease Terms: 6 to 18 month leases available. Security Deposit: $200-$250. Pet Policy: 2 pets maximum, $250 refundable pet deposit, $250 non-refundable pet fee. Aggressive breeds, ferrets and rodents are not permitted. Some restrictions apply.
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