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Ive lived here for about three months and I couldnt be happier. The staff is quick to address my concerns and the maintenance team goes above and beyond working endless hours. I always see everyone working as hard as they can
muy bien exelente. resident thst just moved in. wonderful staff!
I currently live at The Vines and have nothing but wonderful things to say about the office staff and maintenance staff!! They are always extremely busy inside the office between the phones, helping people etc. but they always acknowledge me when I come inside and treat me with respect when its my turn. When I put it a work order request, they respond the same day and if they couldnt get to me that day, Chuck or one of the maintenance members personally comes to my apartment to let me know he didnt forget about me and gives me a timeframe for the next day. I couldnt ask for more than that with only a two man crew! The leasing staff and manager Mattie, are always so friendly and bubbly every time Im there. They dont just treat me like another resident, rather a friend. I like it here and have lived here over 3 years and do t plan on leaving any time soon!
If I could give negative stars I would , I am absolutely disappointed with the way things have been managed here literally every month its new staff coming and going .This is my third review ... they get you in By do such an amazing job with everything and ask you to leave them a review so you do because your extremely impressed of the work they have done. But once they got you in they slowly stop caring about you. Everything started out great but GREAT never last long ! As in my last review I made I pointed out some of the things that really ticked me off with things not being fixed in my apartment , to almost falling off the golf cart with the leasing agent while Im pregnant and had my 2 year old with me while she was on her phone with brakes that did not even work., to the new maintenance guy (Jim) being unprofessional Now Im back because Ive been in my new apartment that I transferred to and Ive been here for about 3 months and NOTHING Has been fixed . Ive gone it to the office maybe twice a week putting in work orders . And they never put them in. Ive put in maybe 4 work orders and out of all 4 only one is in there system. Then I get told maintenance have been there when Im a stay at home parent my door has never been knocked on but ONCE!
I have had issues with my AC not properly cooling my apartment and they made me close my vents to push ac to the part of the house I wanted cooler off and now Im sitting with an electric bill of 238.00 . Well today my AC unit does not work at all ... Im a pregnant mom with a 2 year with asthma and 10 month old baby . My apartment is currently reading 80 degrees , the office opens at 9 in the morning from the time they have been opened Ive called and have been in that office 4 times about my ac and even went in laughing and joking with the ladies...Ive gotten told twice they were sending someone over from being told that to little less than an hour before closing that my ac will it get fixed today
The apartment complex is great. I have really enjoyed my time here so far and look forward to the rest of my time here.
THE VINES APARTMENTS: A TRANQUIL RETREAT FROM THE CITY Located off of I-35E in Lewisville, the Vines Apartments offer a peaceful atmosphere with convenience to a bevy of suburban comforts and urban amenities. Our tranquil community touts an on-site fitness studio, two luxurious swimming pools, a spacious sundeck, barbecue and picnic areas, manicured landscaping, covered parking, and two clothes care centers. Our newly renovated apartments come with modern paint finishes, two-inch blinds, fireplaces, large closets, and contemporary kitchens. Outdoor recreation abounds near The Vines, with quick access to parks, athletic fields, golf clubs, trails, and more. Shopping opportunities are plentiful, with numerous plazas and retail centers in the vicinity. Vista Ridge Mall is just minutes from the Vines as well as the expansive Grapevine Mills. Convenience to the I-35E and Sam Rayburn Tollway put the many amenities of Dallas and Fort Worth within close reach of The Vines Apartments.
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