Worst customer service of any complex! I had an appointment scheduled with the manager and she ignored it...was on her lunch break. I am a working woman too and I spent my lunch break waiting on her. So rude.
Biggest issue is the AC. Had we known that each building shared old, tiny AC units, we wouldn't have moved in. During July and August, our AC was consistently over 87 degrees. We bought fans and heat blocking curtains. Maintenance just kept insisting it was the "Texas heat," but the front office was always VERY cold. If the front office was as hot as the apartment units, no one would move in.
Also, I know several current residents who have complained to corporate about the AC, so they are aware of the issue. Apparently, Lakepointe doesn't care, and why should they? You are paying the electric bill, not them! My husband and I were paying around $150 PER MONTH for electricity for our 1 bedroom apartment.
Apart from constant issues with the AC, we experienced very rude management who made moving out incredibly difficult and costly. We contacted corporate for assistance, but they did not help at all.
The apartments are nice and decently priced, but do not move in unless you can deal with the AC being at 87 degrees and up the entire summer.
Easy to use, like that I can search by schools
We loved living here (5 years). Zero complaints. Great management.
BE AWARE, BE AWARE... WARNING!!! WARNING!!! This was the worst mistake I've ever made. BE AWARE of the MOVE OUT CHARGES. Ridiculous how much I was charged for carpet. I ONLY lived here for ONE Year... The Two locations in the whole apartment, the living area around the couch/sofa and the area right before you enter the kitchen was worn which I didn't think twice I would get charged for. I gave the apartment back in the same condition it was given to me. I am 100% the carpet could have been cleaned, but NO they charged me for the WHOLE apartment new CARPET AND NEW PADDING. The invoice stated i had PET which was not true so i didn't agree with the charge. Priscilla Ramirez never once took that into consideration that i was charged for padding that didn't need to be replaced. I WAS TOTALLY RIPPED OFF and left with no choice but to pay or have them put that on my CREDIT... Priscilla is a LAIR and will smile in your face lying... DONT MOVE HERE, if you do be prepared to PAY outrageous amount to move out... My BIGGEST MISTAKE!!!
The Lakepointe experience features -Attached - direct access garages all homes -Garden tubs -Renovated fitness center -Lakeviews available -Private patios/balconies -Upgraded stainless appliances available
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Information is copyrighted and school data provided by GreatSchools.org. Information is deemed reliable but not guaranteed. Schools listed above are based on distance from the selected location and are just a sampling of the schools in the area. To find a particular school district, and how it relates to a specific apartment, please contact the apartment manager.