The staff is very friendly and hands on (that is the former staff) until they promoted the office manager to a larger apartment complex in August 2019. He took with him his staff and the management company brought in a new (incompetent) management team.
They discontinued everything the former staff put in place to make residents life better (one example among many: The former team notified residents by email & text messages whenever they received a package).
When asked about that, the new assistant manager responded with pride and arrogance I decided to stop all of that immediately.
On top of that, theyre not helpful when you have an issue, dont take maintenance issues seriously either.
My bathroom faucet has been leaking for the past 4 weeks. Maintenance came and pulled the faucet out then left it just like that. They promised to fix it last Friday then postponed it to the following Friday but maintenance didnt show up and Im still waiting with my bathroom faucet pulled out.
I Love Woodland Hills Apts. I have lived their since 2010. So that should say it all. The Staff and Maintenance are very Friendly. Any time something goes wrong in my Apt. They are ON IT. My Ceiling Fan quit working and when I got home the Next Day I had a new one. My Big Burner on my stove went out. When I got home I had a new one. The Woodlands Hills staff ARE AWESOME!
I have lived in Woodland Hills Apts since 2010, that says a lot! This is my home and the reason is : Excellent Management - Great Staff that always greet you with a smile and Can't leave out Maintenance those guys work their Backsides off for US. The Grounds are always beautiful manicured. No trash here. I kid you not. I would not still be here if all I say isn't true. They ROCK!!
Thank You Woodland Hills Apts!!!
Apartment maintenance is good. Grounds are kept up. Unfortunately it's turning into almost South Dallas. Cars driving by with the music turned all the way up.Also, I pay for a gated community. Doesn't do much good if the gate is always broken. This year it's been broken for over 2 months total.2 stars is the best I can do until the security issues are addressed.
Management under Devon/Devin is horrible. I recommend any other apartment in the area that isn't a sister to the woodland hills.
Woodland Hills meets the taste and charming qualities North Irving residents demand. Located near prestigious Las Colinas, Woodland Hills is a gated community offering easy access to highways 114 and 183 and is only minutes from DFW Airport and the George Bush Turnpike. Restaurants, Irving Mall and great entertainment options are all close by to add convenience to your style of living.
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