Heritage at Valley Ranch

Response is very bad.. need to do lot of followup.. no direct contact number.. keep puting in loop of calls

All around great place to rent. Staff was great when moving in and made it easy. Any issues I've had with my place they've happily fixed it and were quick. The community is nice looking and other residents I've crossed paths with were courteous. Parking is good, amenities are solid. Apartment is all you could want. Great condition, everything works. No issues. How could I forget, they are pet friendly too! Going on 3 years here and just wanted to spread the good word. Solid place to stay and the location is excellent.

DO NOT MOVE HERE and have peace of mind! I had a good experience living at this community when it was with the previous management and used to be called Enclave. Under the current management (Priderock), there were issues that can happen at any community but there were 2 things which were just unacceptable. 1. Roof leakage with water pouring in our bedroom which continued for several months. A fix was done and on the next rain, it would leak again. We had to replace our mattress twice (no reimbursement for the damages and/or inconvenience - they ask to use renter's insurance which would have $500 deductible). This also happened at the time my wife was expecting. They did respond to the maintenance request but the fact that the issue was never really fixed caused all the damages and the inconvenience - none of which was compensated 2. After vacating the apartment, the due balance was paid for via check payment in March 2017. With the account settled, they still sent the account to the collection agency which reported it to the credit bureaus - thereby damaging the credit standing - this is 6 months after the check was cleared. Neither the apartment community contacted me nor the collection agency. Complaint has been filed against the collection agency and the listing with the 3 credit bureaus has been disputed. Here, they will leave a standard reply saying please contact us to resolve the matter. Why can't they work with the consumers when the issue arises? Sharing my experience so that others know what they may get into. You definitely want peace of mind and this place spoilt it with the 2 major incidents I described above. I will update this review if the above issues are resolved.