Overpriced, poorly built apartment
I have been a resident now for almost 6 months, and I am pleased to say that my thoughts and feelings have not changed since I initially moved here. The staff here continues to exceed my expectations (which are pretty high J). Letys team in the office is the best there is. (Loye, Edgar, Claudia, Q). They greet me daily with a smile, and happy to look into any inquiry with concern. The level of care and professionalism is obvious in how the staff treats the property, and it is greatly appreciated.
The themed parties and soirees are great!! The food is awesome, and the themes are amazing. They are great opportunities to meet fellow neighbors, and also network.
I appreciate Delmis attention to detail with housekeeping, the upkeep of the grounds, and the enforcement of the property management team regarding the trash/garbage removal.
Roger and his staff are also doing a wonderful job with maintenance, keeping work orders a top priority, which is also very important in apartment living-thank you Mark and Manny!!
The coffee machine is a great attribute.cleaned and stocked regularly, which was a huge bonus for me. I researched several properties, and have had several properties contact me, however I am still happy with my choice of making Fountain Pointe at Las Colinas my home.
You can judge a complex by how well they deal with issues - I'm sad to say that the Fountain Pointe staff don't deal with issues well. They try to ignore, defer, or blame you for any issues you experience. The walls are thin - you can hear your neighbors, and instead of being cognizant and considerate about this matter, some residents don't care and play loud music. I have one such neighbor. I have brought this neighbor's conduct to the management team's attention and they told me I could either move apartment units (at my own cost), or move out and pay a lease break fee. In the lease agreement it clearly states that residents shouldn't make loud or obnoxious noise, but this rule is not enforced. Why stay in an apartment complex that doesn't care about your personal apartment space or how that space is intruded upon by others?
The apartments are horrible! I rue the day I decided to move here. The walls are thin - you can hear your neighbors speaking with each other. The office is insanely difficult to get in touch with. They have no idea what the rules or regulations are, and they are the least helpful bunch of folks I have ever met. Whenever I call with an issue, they always say that the property manager has the information, but of course the property manager isn't in the office - like ever - whenever I call the property manager is never there. The property staff either need better training or the property manager needs to be in the office every day.
Stay away from this apartment complex. Run, run as far away as you can from this faux luxury complex.
I think it good ways of shopping for apt.thank you
Fountain Pointe Las Colinas offers beautiful one, two or three bedroom apartment homes ranging from 572 square feet to more than 1,400 square feet. Our spacious apartment homes feature open concept living complimented with custom granite counter-tops, designer appliances, 10-foot ceilings and full-size washers and dryers. The community is built around 5 unique courtyards where you can enjoy outdoor gaming spaces, Zen oasis and an outdoor grotto. Fountain Pointe Las Colinas is the first of its kind where you can live stress free with a tech blended lifestyle.
Lease terms are 3-13. Please inquire with property staff.
Pet Policy: $10.00 pet rent. $250.00 non-refundable pet fee +250 Deposit. Restrictions: No aggressive breeds.
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