Do not stay here unless you want to be screwed!
This seemed like a great place to live. We saw several reviews that complained that they hit them hard when they moved out (massive charges) but assumed that these were just irresponsible people who trashed their apartment and then complained that they had to pay.
Fast forward several years. We vacuumed our way out of the apartment. We left it cleaner than when we moved in. We figured that they would nickel and dime us and keep the $199 deposit. Surprise! We got a bill that magically was the amount of one months rent. Most of the charges were for things we didn't owe and for things that were illegal to charge per TX Property Code.
We tried to be reasonable. We tried to negotiate. Next thing we know, we were sent to collections and it was on our credit reports as a collections. Perfect credit trashed by an unethical, dishonest apartment company. We have spent 6 months trying to clear it up and they are completely unreasonable.
Do not stay here if you value your credit. If you do stay here, read the TX Property Code. It tells you exactly what they can and can't charge. If they get unreasonable (they will be unreasonable), go to the "Houston Appartment Association" for help with arbitration.
Great customer service!
The staff and management are friendly and excellent at fulfilling maintenance issues. They keep us safe and the property well-kept. The one thing I dislike is it's not kid friendly, no play area for the children.
Office staff is great and always friendly.
Our property is conveniently located near Willowbrook Mall, HP, Bush Intercontinental Airport. The beautiful grounds feature grassy and wooded areas, picnic areas with BBQ grills. Units include the following great amenities: 9 ft. ceilings with double crown molding and intrusion alarm. Call to schedule your personal tour of your new apartment home today! You'll be glad you did!
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