One of the lower quality apartments in what is considered to be a good area. I lived here for almost 2 years and it has been progressively getting worse. From security to management to common areas. There is gated access but the doors next to the gates are unlocked/open 24/7 so why have a gate?
People cleaning the common areas are getting lazy and not replacing the pet droppings bags. Therefore people who have pets just let them go and don't pick up after them, leaving many areas smelling horrible.
Also they got new management about halfway through my duration. The manager is very rude and she does not care about the well being of the property. She also does not understand everything in the lease so if you have a dispute over anything she will try to find a workaround to prove herself.
Maintenance requests are subpar. When I first moved in what they claimed to be a "new dishwasher" kept leaking for several weeks after multiple maintenance requests and multiple claims saying it had been fixed. Also every request I made I told them to contact me before entering. They never contacted me once.
Overall I give this complex a barely passing C grade just for the location and decent pool area. But considering the Greenway area it is definitely on the lower end of the spectrum.
It not a safe place to live.
Great staff and good location
The office staff is rude and refused to help resolve any problems. I have had numerous issues in the time I have lived here. The building is old and needs frequent repairs - which would not be a problem if it didn't take 3-4 calls/emails/office visits to get repairs completed. Even then, repairs are often done sloppily or at the bare minimum and necessitate further repair requests.
Recently the complex has been imposing a new fee for liabiliity insurance. This fee is not part of the signed lease contract. I have maintained a renter's insurance policy through an outside company the entire time I have lived here; however starting last month (10 months into my lease!!) they began charging this fee with no notice. The staff refuses to remove this fee and refuses to waive it, although it definitely violates the lease contract.
I went into the office to ask for the fee to be waived, since they have recieve documentation of my renters insurance policy four times at this point, and instead of addressing my frustrations, the staff in the office YELLED AT ME. I pay my rent on time - all I ask is that they do their jobs, and apparently that request is enough to raise your voice at a resident.
The Place at Greenway Apartments offers you naturally sophisticated yet comfortably elegant living, in Houston, Texas. We are just minutes away from LA Fitness, Highway 59, River Oaks Area, Highland Village, Hwy 610, Smith and Wollensky Steak House, Del Friscos Grill, PF Changs and downtown Houston. Stop by and see our one of a kind landscaping that includes luscious courtyard views, a sparkling crystal blue lagoon style pool, and so much more. Our buildings are surrounded by gorgeous views of the Greenway Plaza District. We are located close to parks, country clubs, major highways and just minutes from much more. Choose from five unique floor plans to fit your personal style. Our courteous and professional staff will help you feel right at home. We understand that your home is more than just a place to live, it's your way of life! Naturally sophisticated, comfortably elegant. Make The Place at Greenway your home today!
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