The Lakes at Cypresswood

This is definitely not a good apartment complex to live if you are seeking quality, clean and comfortable living for what you pay for rent (The rent is not cheap!!). My husband and I moved in for few days to one of the unit in November and we demanded that we want to move out the next day. This is what happened, we were shown to the model apartment when we were looking for apartments in the complex. The leasing agent showed us a perfect looking, good condition unit with almost new appliances and etc. In addition, the leasing agent told us that we would get a similar kind of unit with good appliances. However, when we moved in to the actual unit, the apartment appliances were old, rusty, dirty and broken (I have the photos to show) if I could upload these photos for the public view. When my husband and I questioned on the negligence, the leasing agent(s) refused to take any responsibility on the unit they offered to us. The manager and the leasing agents were rude and unkind. Kathy, the manager mentioned that we got the apartment for the price we paid and refused to offer an apology for the inconvenience caused. Well, we were shown to a model unit which was in perfect order and we deserve the same quality!! We refused to stay unless they get us newer, working appliances. The carpet need to be cleaned as well which Kathy didnt want to offer to us. The apartment unit was dirty with filthy carpet when we moved in after the previous resident moved out. The management didnt offer to compensate us for the trouble we went through of moving our things and we have to move out within few days again to another apartment complex on our own expenses. (We moved from another city and trusted the leasing office to get us a good unit to live). The management only returned the deposit after I demanded our refund which was $300. However, we spent more than $1000 for the entire move which has been costly and inconvenience for us.

This is definitely not a quality apartment complex

I love it. Beautiful, lights cleans and very very shape

Nice property inside and out.

I have lived at the Lakes for 2 years and it has truly been a great experience. The office staff changed once in my 2 years here but both groups were awesome. I took one star off because I had a repeating issue with the roof/ceiling of my apartment leaking in multiple areas during heavy rain/storms/Hurricane Harvey. Being that I live on the third floor I understand the likelihood of the issue occurring but it was a nuisance to deal with. Maintenance was swift in responding to the leaks each time they occurred so that was great. The only reason I am leaving is because I am moving to a different side of the city.

The Lakes at Cypresswood is an exceptional value for the luxury offered within the Houston Metro rental market. The staff also makes the effort to know you personally, which creates a community where you can truly feel at home.