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KEEP LOOKING PLEASE. I have lived at The Carlton for many years and in the past few weeks they have lost the manager, the assistant manager, the leasing and now the maintenance team. The new team is a joke! The new manager is never in the office..how can you run a property if you are never there? This property is going to go downhill fast, I have been here long enough to know that and I am smart enough to know when it is time to leave. Do not waste your time or your money on a property that is spiraling out of control! They may paint a pretty picture when you 1st come in but don't let them fool you by covering up the truth!
I liked living here until the new property management company, Avesta, or ResProp, took over. I have never seen such unprofessional behavior from the property manager (Christina), staff, and maintenance team in all of my time renting apartments in the Houston area. I live in the Carlton Apartments. First of all, I have had to ask three times for one appliance, and four times on the other, for repair and/or replacement. I was basically ignored until I sent an angry email for both instances. When the replacement finally occurred, one of the maintenance men had a really bad attitude which I reported to the office.
Also, they have been renovating both the exterior and the interior since they took over. The noise has been unbearable. I work from home and have been extremely distracted. On some days its been absolutely impossible to work.
The security gate also seems to be open and inoperational a lot of the time.
Because of the above items, I have asked for an early termination of my lease agreement in order to move a quieter and safer place to live because the noise has become unbearable, distracting, and aggravates my health issues. And the open security gate causes me anxiety as a person who lives alone. Christina, the property manager, has not only denied my request, but emailed me that I will owe over $10,000.00 to break my lease. I have asked an apartment complex ONE other time in 25 years to please grant me an early release from my lease agreement, only because I wanted to move to a better school district, and they pleasantly and professionally granted my request.
The on-site team was super helpful to me in showing their available apartments. I spent nearly 2 hours there and they were very accomodating. Cant wait!
The Carlton offers a European escape in the heart of Houstons Inner Loop hub. The Carltons Mediterranean stucco exterior, Palladian windows, arched colonnades, and private balconies and solariums envelop you with picturesque charm. Walk to your favorite gourmet grocer, movie theater, shopping center or corner cafe. Experience world-class culture and delectable restaurants right outside your door, miles of biking trails at nearby Memorial Park, and Houstons vibrant downtown just minutes away.
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