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Please read - When choosing an MAA managed property seriously question their maintenance handling procedure. I am a current resident with MAA and am appalled by the way they have handled habitual flooding in my unit.
My home has flooded a total of 8 times as well as incurred numerous other maintenance issues as a result. The most recent of which has happened from 12.19.2019 to present. Sadly major flooding occurred during the holiday period which included Christmas eve, day and New Years' eve, day. There has been a severe lack of staff accountability and a lack of communication between each other. Which has resulted, at times no one coming out to fix an active flood. Over the holiday period, I had to stay with friends as my unit was not fit for habitation.
I requested compensation from MAA to which the manager replied, "that's why you have Renters Insurance, file a claim" and then to be moved into a different unit as there is a habitual problem. To which MAA replied 'you can, however, you would need to pay Transfer Fees, sign a new lease with new terms, conditions and rent at a higher rate than I am currently paying.'
After the 7th time the flooding occurred, enough was enough and I requested that the lease be terminated to which the response was 'you can but would need to give 60 days notice and pay a fee of 2.5x my monthly rent.' Naturally, as this was the holidays I had little money free to do so, and in my opinion, not an adequate method in which to provide help after the 7th incident.
I had reached out to the VP and area manager in an attempt to resolve the issue to which I received no direct communication from them.
It seems that ultimately what MAA cares about it its bottom line and less about their clients or the conditions they live in. I am myself in the real estate industry and shocked by the way they have handled this. Apartment locators beware, do not refer to your clients to MAA unless you do not want to receive complaints and renters please use e
Wonderful office staff and maintenance. Great location.
I would love to live here another year, but due to replacement of previous management staff--who never hassled me and were extremely efficient and competent--it's just not worth it to live here another year. I'd rather pay 100-300/month more to have a competent property management team on site when I need them--100%.
I've been living at Post 510 for almost 2 years now and it's been the best living decision I've made in Houston. The convenient location, friendly management, brand new appliances, pet-friendly environment, and quick maintenance response times are a few reasons why I love to live here. The residents are all super friendly has been an awesome experience.
Post 510 is one of the best communities I've lived in. Not only is the staff friendly and responsive, but the amenities are the best around!
"At Post 510 apartments, you'll find luxury living in Midtown, just minutes away from some of Houston's most popular restaurants and shops, including The Galleria. You'll be close enough to take a quick walk over to Houston's Museum District to explore art, culture and natural history. A quick METRORail ride will take you to the Houston Zoo, Hermann Park or Downtown. NRG Stadium, Minute Maid Park and the University of Houston are also nearby and just a short drive away.Once on the grounds of Post 510, you'll love the relaxing by the resort-style pool or meeting up with friends to use the outdoor gas grills. Or you can hang out on your private patio or balcony to wind down after a day in the city. All of our apartments are pet-friendly so be sure to bring your fur-baby with you. And discover luxury amenities like updated kitchens with tile backsplashes or Whirlpool stainless steel appliances in many of our apartment homes."
Lease terms are variable. Please inquire with property staff.
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