Our lease expired on 7/5, we moved out on 6/28, We paid the FULL month of 7/2019, but they claim we did not give 60 days notice so they are charging us for 2 months after we moved out in addition to our security deposit, despite us leaving the premises clean and well maintained. A total of over $2310.00, to not live there. Our lease was "terminated" after we moved out on 6/30 which i have proof of despite how many "codes they change" and the amount for early termination/no notice listed twice on the lease is $977.50. Yet we are being charged for over $2310.00. The invoice clearly shows we paid for the month after we lived there and the "termination fee" of $1150.00 and in Texas the law clearly states that if you are on a "month to month" basis with no lease (we did not renew, sign any contract) you are only required to give 30 days notice, which the last month after we moved out covers. These people are terrible. I will be taking this wherever and to whomever I possibly can.
Via the "Regional Vice President"
"You were not charged a termination fee, it was $1,150 for August's rent that was not paid- I will update the charge code for this, however, this amount is due to complete your 60-day notice requirement. To complete the term of your contract we would require a 60-day notice. Therefore we charged and collected July's rent in full."
After waiting a week never heard back from them.
Great place to live and very calm community
Very nice amenities, and they keep the place looking nice. The apartments are priced very fairly.
Great office staff and excellent maintenance crew. The neighborhood is safe and quiet. Overall, it has been a good experience, and now I'm going on two years of residence.
Embrace a live, work, learn and play lifestyle at Palazzo at Cypresswood. In the heart of the activity in NW Houston, you are minutes from the exclusive Vintage Park Shopping Village, great schools, major area employers and exciting entertainment. With an abundance of green space and golf courses, NW Houston offers an environmentally balanced, culturally rich lifestyle in a small town atmosphere. Palazzo at Cypresswood offers the elite apartment dweller exciting amenities in an exceptional location. Enjoy a totally new living experience in luxury suburban mid-rise apartment homes.
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