Landmark at Cypress Falls offers the most convenient location near Cypress and the best amenities. We're dedicated to modern thinkers with a taste for life. At Landmark at Cypress Falls, your life can be defined by an underlying sense of pleasure. Relax by the sparkling swimming pool, enter spacious rooms bathed in shades of warm vanilla, and rely on the service of an exceptional and accomplished staff. These truly extraordinary one, two, and three bedroom apartmentss with custom home interiors offer the look of authentic elegance. Call for leasing specials!
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The assistant manager is extremely rude and I have seen several ratings for years about her terrible customer service, however, she still continues to treat residents poorly. Many times it takes weeks and in one case months for maintenance problems to be fixed, and that was only after calling over and over again. They seem to try and make you seem like the problem for continuing to report the issues that are not addressed. They don't seem to care about their residents at all and dont keep the
My apartment was missing lights at move in they said they would send somepne 2weeks later when I called inquiring they said i was responsible for replacing the lights bulbs that never worked then my car was broken into, I have loud neighbors below and above me and there is no courtesy officer prompt on the phone line anylonger... I'm not happy with the community it has changed tremendously in the short time I've been here.
I feel the property is generally well maintained. However, some staff members are less willing to do (what I feel is) basic customer service in regards to apartment living. For ex, if I take the time to come inside the office to pay my rent (on time & in full) and I merely ask you for proof of payment (copy of check with staff initials & date) for my records, you should provide that to me without hesitation. Also I have never seen or met the actual manager, I think she should be more visible.
The reason I gave such a poor rating for Landmark at Cypress Falls is because of the office staff. Anytime I speak to certain office staff members they have always been very rude with me. When I moved in to my apartment in November 2013 the apartment was filthy dirty and full of roaches, all in the appliances. I was grossed out. Then when it came to renewing my lease, there is not a 6 months option. The leasing office gets to decide when I move out, that policy needs to go.
Really irritating that the contract states no grills and yet I see many units with grills on their decks. Overall, there is a lot of trash around the complex and the gates are always messed up. Think it's bad to have only one entry and exit.