The leasing office personnel Carla, apparently she is the Senior Manager and her two team members, Richard and Angelica/n they are a nightmare to deal with. They take people and customer service for granted. I still think its a joke but its real. I wanted to lease an apartment, my initial call was answered by Carla and made arrangements to view the apartment. My husband and I went to the property the following day and met with Richard and Angelica, the whole dilemma unfolded. They both had different leasing information and werent honest and clear with all costs and fees involved to rent an apartment. To cut the long story short, they ended up ripping us off $99.50 x2, which we are still fighting for a refund to this day. We received emails immediately after leaving their premises that we needed to pay additional $596 x2 plus a full months rent and other costs of renters insurance etc. We called their Office and was advised to call back Monday morning to speak to Carla the Manager. This was on a Saturday by the way. I have never dealt with incompetent people like these,ever. I called on Monday, and was transferred from pillar to post and Angelica lied to us that Carla was not in the office and will only be available Wednesday afternoon. After numerous calls to her and told her that we were going to escalate the matter, she got very upset and said she would report us to Carla and hanged up. Within a minute we received a call from Carla, calling from their office. Integrity never gets better than this, right. For a second I thougt it was already Wednesday afternoon. We spoke to Carla and she asked me to send her a mail to discontinue the application and she will process our refunds. That was it from Carla until today, we havent received any feedback and no refund notifications. Every time we call in, Carla is either out of the office or busy. Apparently shes now the only person that can help us.
I would not recommend anyone for this place. Bad experience.
I Love what I see thanks for the tour Kathleen you're awesome.
Maintenance and every time I call the office, they are on top of things! I don't have to worry about security or a bunch of people hanging out and feeling unsafe or threatened by strange people running around! The office staff is very attentive and very professional! Good job! Carla is excellent and handles everyone very professionally!
Stoneleigh Ella Crossing is all about you. An exclusive, gated community of upscale apartment homes, Stoneleigh Ella Crossing was planned to ensure your comfort and convenience. Located near FM 1960 and I-45, Ella Crossing provides easy access to the greater Houston area, The Woodlands and George Bush International Airport. Stoneleigh Ella Crossing is located moments from Houston Northwest Medical Center, near shopping, golf, restaurants, entertainment and a short 20 minute drive to downtown Houston. Work in the cyber cafe or host a conference in the recreation center. Invite your friends to watch the game on the big screen TV. Sit by the resort-style pool and check your e-mail. Borrow a free DVD or a book from our library. Stoneleigh Ella Crossing offers a retreat with all the features your busy life demands.
Let me know when this property is back on the market