I cannot say enough about the poor management of this property. During our 1 year stay, ownership of the property changed twice, each time getting worse. The move in process was so poor, we werent able to see the unit until two days before move in and discovered an oily fishy smell that persisted our entire stay, despite consistent incense burning. Unfortunately we soon discovered the scent was more than likely due to a serious roach infestation that we were unable to resolve even while using the apartments pest control service and other store bought remedies. Despite letting the management know about these issues, providing pictures and actually having the leasing agents and managers come into the unit to witness the scale of the issue, there was no discount of our rent rate for any of the lease term. Getting past the pest issue, there is also the actual problems in the unit. The wood flooring in the living room/dining area was severely warped to the point of not being able to comfortably place a glass on the floor. The bathrooms have some sort of plastic cover-all over the real tubs, which are undoubtedly in disrepair, and are impossible to keep clean and pristine even with bleach. About six months into our stay, we got new neighbors upstairs that are the worst weve experienced in our years of apartment living due to a young child which the parents let run laps through the unit in the afternoons. After reporting this repeatedly to the leasing office, on an almost biweekly basis, absolutely nothing was done. The parking is not assigned which means if you dont get home from work at 4:30, youll be parking across the property. It was just poor, poor customer service from management and a quickly deteriorating property with an awful maintenance team unable to resolve the most basic issues our entire lease. I wouldnt send an enemy to this property. Save yourself the trouble.
Looking forward to stopping by
ASHFORD POINTE IS A COMMUNITY THAT PUTS EMPHASIS ON THINGS THAT ARE IMPORTANT TO YOU. As a resident of Ashford Pointe, enjoy deluxe interiors, lush landscaping and prompt service. We're conveniently located just off Westheimer, close to West Oaks Mall, restaurants and entertainment , also major thoroughfares such as Beltway 8, I-10 and Hwy. 6. Come by Ashford Pointe today for your personal tour of a community built just for you!
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