I cannot say enough about the poor management of this property. During our 1 year stay, ownership of the property changed twice, each time getting worse. The move in process was so poor, we werent able to see the unit until two days before move in and discovered an oily fishy smell that persisted our entire stay, despite consistent incense burning. Unfortunately we soon discovered the scent was more than likely due to a serious roach infestation that we were unable to resolve even while using the apartments pest control service and other store bought remedies. Despite letting the management know about these issues, providing pictures and actually having the leasing agents and managers come into the unit to witness the scale of the issue, there was no discount of our rent rate for any of the lease term. Getting past the pest issue, there is also the actual problems in the unit. The wood flooring in the living room/dining area was severely warped to the point of not being able to comfortably place a glass on the floor. The bathrooms have some sort of plastic cover-all over the real tubs, which are undoubtedly in disrepair, and are impossible to keep clean and pristine even with bleach. About six months into our stay, we got new neighbors upstairs that are the worst weve experienced in our years of apartment living due to a young child which the parents let run laps through the unit in the afternoons. After reporting this repeatedly to the leasing office, on an almost biweekly basis, absolutely nothing was done. The parking is not assigned which means if you dont get home from work at 4:30, youll be parking across the property. It was just poor, poor customer service from management and a quickly deteriorating property with an awful maintenance team unable to resolve the most basic issues our entire lease. I wouldnt send an enemy to this property. Save yourself the trouble.
Looking forward to stopping by
If controlled access, on-site management, emergency maintenance services, a fitness center, and gated access are features you're looking for in your new apartment home, Ashford Pointe could potentially be a fit for you. Located in the Eldridge - West Oaks neighborhood of Houston, TX, the 224-unit apartment complex boasts a number of exciting amenities. Do you have a child? You might be happy to know that this property has a playground. The Eldridge - West Oaks neighborhood in Houston is home to just under 533,000 residents. The average commute from this area is 29 minutes. Now that you have a sense of the property, you likely want to know how livable the neighborhood is. You're going to get hungry, that's for certain. Eldridge - West Oaks is full of places to chow down, from Wendy's (less than a mile away) to Restaurant & Bakery 3 Naciones (less than a mile). For groceries, head to Fiesta Mart (1.4 miles away). For a more local flavor, Bellaire Supermarket is nearby as well. If you're hoping to bring a pet, you'll likely be happy to know that this property is pet-friendly. Call for details. At this property, unit amenities include air conditioning, hardwood floors, and washer/dryer in the unit. You'll also appreciate a newly renovated interior, a patio, oversized closets, ceiling fans, and nice views. Additionally, you'll be happy to know that units here include a refrigerator, a dishwasher, and a garbage disposal.
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