This place is getting stricter, and at this point they may as well be reading residents their rights. Seriously, they are treating trash pick-up like its a federal offense. If it is that big of a deal, at least give people an option and take it out of the leasing contract.
It is getting worst on a weekly basis.
I've seen snakes in the hall from the lake behind the property.
Thought they were pet friendly here but they have not invested in a dog park, which would simplify many problems.
I've had a leak in my bathroom, above the shower, maintenance has just put some putty over it, cut a hole in the wall and waived it off. Didn't even come back to paint it and left the hole.
Don't get me wrong, I've also had good times here but it has been mostly bad. It is not worth the headache and living conditions.
Check out other properties that give more luxury to apartment living. I have not had issues with these: Estates of Richardson and Estancia at Ridgeview Ranch.
Even better, do yourself a huge favor and get a rent house!
Anything, just for your sake, this is not where you want to be!
Honestly, if I could give 0 stars I would. Moving here has been the WORST experience of my life.
they stole my money and charge me cleaning fee $ 135 for nothing.
do not do it
They have the best staff of beautiful ladies they always are so helpful with a smile.
Front office service is really slow. Doesn't give notifications of mails that they receive unless we go and ask.
Maintenance requests are not handled quickly..
Scope of Improvement - Swimming Pool area, Parking spaces, Mail Concierge for 24 hours package pick up, 48 hours maintenance SLA.
Adjacent to Las Colinas, Portofino is a luxury apartment home community near everything! Our 1, 2 and 3 bedroom spacious homes come complete with granite countertops, stainless steel appliances, wood flooring, washer and dryers or connections, oversized closets and customer service that exceeds excellence. Our mid-rise community, nestled right up against the Las Colinas canal, is filled with rustic Italian charm. You can expect to indulge in a variety of luxuries such as a resort style pool, resident lounge complete with Internet Cafe, a state of the art fitness facility and outdoor grilling areas. We even have a pet bar for your favorite four legged friends. We are just moments away from premiere shopping, dining and night-life. Expect the best at Portofino!
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