Apartment Guide

Brookhaven

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14833 Marsh Lane, Farmers Branch, TX 75234

Ratings & Reviews

Review
Brookhaven

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Overall Ratings
(41 Ratings)

15 Reviews for Brookhaven

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Certified Resident

Takes at least 3 requests before you will have a maintenance issue addressed. New management develops policies on a whim. The new policy may be only imposed on a certain sector of tenants. When asked to see the written policy, it will not be forthcoming as it does not actually exist. Phone calls go unanswered & messages left do not receive a return call. At times, there is not even an option to leave a message. Rents are higher & not comparable to other apartments that have better amenities. There are no washer/dryer connections or microwaves at these apartments. Although there is a "no pet" policy, several tenants openly have dogs.

07-31-2018

Was this helpful?
While we appreciate your feedback, it is unfortunate to hear that you are feeling undervalued as a resident of our community. It is our goal to address maintenance concerns as quickly as possible but we sometimes have to prioritize tasks depending on the severity of the issue. We would be happy to discuss our pet policy with you, if you ever have any questions, feel free to give us a call!

08-16-2018

Certified Resident

I have appreciated the maintenance team here at Brookhaven apartments the most in my 3 + year tenure at this mediocre place. Management is absent, unavailable, and innefective, the apartment itself is old and in serious need of multiple upgrades (including a plumbing system that has ruptured every winter), but the view of the golf course at sundown is incredible.

07-29-2018

Phillip L.

Was this helpful?
It's great to hear that you have enjoyed certain aspects of our community over the years, however, we do recognize that there is room for improvement. While we are constantly striving to create and maintain a comfortable living environment, if there is anything that we can do to improve your stay, please do not hesitate to give us a call or stop by and see us in the office.

08-16-2018

Certified Resident

It's place to live without frills.

07-28-2018

Was this helpful?
Thank you for your feedback. We'd appreciate the opportunity to discuss your concerns in person so we can get a better understanding of your experience and what we can do to improve it. Feel free to stop by the office at your convenience. We'd be happy to address and resolve any issues you may have. Thanks!

07-30-2018

Certified Resident

Heating and cooling of these apartments are horrible. The complex allows pets on property and satellite dishes, also. Slow to do repairs when requested.

07-25-2018

Was this helpful?
Thank you for taking the time to share your experience with us. We work hard to provide our residents with quality maintenance and comfortable homes, so we're sorry to see that your resident care experience has not lived up to our high expectations. Please reach out to us directly to discuss your maintenance concerns and we would be happy to look into it for you!

07-30-2018

Certified Resident

Office Staff. There are no other real issues. The maintenance is ok, and the area is great! But the miscommunication with office staff and poor professionalism is horrible. They are rude and not pleasant.

07-25-2018

Was this helpful?
We're sorry to hear that you're not having the five-star experience we strive to provide all of our residents. We want to improve your experience and we encourage you to stop by the office to give us in-person feedback in hopes of resolving your concerns regarding our methods of communication. Thank you, we hope to speak with you soon!

07-30-2018

Amenities

Apartment Features

Air Conditioning
Balcony
Cable Ready
Ceiling Fan(s)
Dishwasher
Fireplace
Oversized Closets
View
Garbage Disposal
Patio
Refrigerator

Community Features

Accepts Credit Card Payments
Accepts Electronic Payments
Emergency Maintenance
Laundry Facility
Swimming Pool
On Site Maintenance
On Site Management

Additional Features

Spectacular Golf Course Views
Wood Burning Fireplaces*
Built In Computer and Mail Niche *
Breakfast Areas in Kitchens *
Professional Landscaping
Ample Parking Facilities
Minutes from Shopping, Dining
Quiet and Tranquil Community
*In select homes
Large Covered Patios and Balconies

Property Details

Brookhaven

Brookhaven Apartments rests in a beautiful residential area, with golf course views, outstanding landscaping, lakes and water fountains. All our homes have large private patios and balconies with access to courtyards and peaceful views. We have six floor plans, with sizes ranging up to 1125 sq. ft. Our location puts us just minutes away from the LBJ Freeway, Dallas North Tollway and IH 35.

Schools

Neil Ray Mclaughlin Elementary School

1500 Webb Chapel Rd
Public
View Properties This School Serves
No Rating

R.L. Turner High School

1600 S Josey Ln
Grades 9-12 | Public
View Properties This School Serves
5/10

Vivian Field Middle School

13551 Dennis Ln
Grades 6-8 | Public
View Properties This School Serves
4/10

Nancy H. Strickland Intermediate School

3030 Fyke Rd
Grades K-5 | Public
View Properties This School Serves
3/10

Greenhill School

4141 Spring Valley Rd
Grades PK-12 | Private
View Properties This School Serves
No Rating

The Parish Episcopal School Pk-12

4101 Sigma Rd
Grades PK-12 | Private
View Properties This School Serves
No Rating
*All content about schools and school districts is provided by GreatSchools, a third party. Apartment Guide does not create, develop, contribute to, or endorse this content.

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