They hit me with fraudulent charges of over $300 after I came down on orders with the military. Claimed I hadnt paid the electric bill and they were billed. El Paso electric insists they were paid in full. Cant recommend this place to anyone.
I loved the area and where my apartment was located. I had some issues with tennants across the way that was resolved but it took some time. I would still reccomend loving there. It was unfortunate that I was only able to use the pool once as it was constantly dirty and then the waiting for the pool to open for the season was very inconvenient. It was a least a months or two into the hot season.
I really enjoyed the environment of Terrace Hills Apts! The community was a great blend of students, professionals and families. However, the office is lazy, unresponsive and simply disrespectful. They couldn't manage to open the pools until late may and never once filled the dog bags near my apartment. I'm not a pet owner but this obviously was a major factor in the amount of dog droppings in the lawn! I hope this place gets some better management soon before more of us have to leave.
They have problems with plumbing. In the past two years they have never try to fix our water temperature issues at our shower .
The online rent pay is garbage!!! Cant pay my rent ahead of time. Why?? It wasn't like that before the website change. I used to be able to pay my rent on the 15th for the upcoming month. Now I can't. I have called the leasing management office and they could not tell me why. On top of that I was told I would get a call back about the website to explain why or hey the problem was fix, but that never happened. On a different subject, maintenance crew is great. They are very timely.
Terrace Hill is perfectly nestled on the beautiful Westside of El Paso, Texas. The community is walking distance to the University of El Paso making this a prime location for students. We are also a few minutes away from the baseball stadium and the Downtown District that is full of museums, theatre arts, and nightlife. Find delicious, local dining such as Stonewood Grill, Block, Crave, Independent Burger, Hillside Coffee and Donuts, and Angry Owl. The property is also close to shopping for a day of retail therapy. Lavish, tall, pine trees and gorgeous, green grass surround our studio, one, and two bedroom apartment homes. Each home has walk-in closets, balconies or patios, and fireplaces. Terrace Hill a perfect setting for rest and relaxation. Enjoy recreational activities with the community's amenities such as tennis, basketball, or a refreshing swim in one of our two pools, which feature private pergolas. All this and so much more, in your future home Terrace Hill. Call us today!
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