Raises utility bill without notifying us, left us 5 days with out maintenance when our garbage disposal was broken, left us a whole week with out hot water in our apartment DURING THE WINTER with out notifying us. Forgot to add one of us to the utility bill and only realized after 7 months, then continued to say that they were gonna charge us for the other months when it was their mistake. Have told us we were short on our rent 3 times due to them adding our bill incorrectly, then had the audacity to tell us they were gonna charge us a $75 late fee on a mistake they made. The website says they are here at 8:30 in the morning but they dont show up until 10. The only thing that is actually nice about this place is the neighbors who are kind and will relate on how management is doing something wrong here.
Very comfortable! Beautiful and relaxing view of golf course. I would love to live there again!
DO NOT MOVE HERE. The apartments need updated, our kitchen sinks has mold underneath do to the sink leaking everytime the dishwasher is used, one of the toilets wont even flush correctly, when we first moved in the shower handle came off and now is stuck at one temperature. The tile is old and outdated as are the cabinets. The parking lot and grass is always covered in trash. They will also tell you how much the fees are for pets etc and then once its paid you get a notice saying you still owe more. Also the pool is supposed to be open 6 days a week and it is always closed for no reason. Oh and the pipelines have had so many issues the water has probably been turned off at least 8 times since the move in. I would recommend going some place else, the apartments here are way higher priced compared to much nicer ones elsewhere.
To start things off, the front office moved me into an apartment that didnt have a fridge. I bugged them for a week straight to bring me a fridge. I had to go to the front office and look for the manager myself to get them to put a fridge into the apartment. I had to put my food in an ice chest for the meantime. I also had issues with my front door not locking and it took them days to fix the lock. I had to leave for work with my front door unlocked all day because they took so long to come fix my door. I reminded them that this is a safety issue that I cannot lock my front door but I guess the safety of their tenants and their homes isnt a big deal to them. Also, dont move into these apartments unless you have a friend who will let you borrow their shower since these apartments love to randomly shut the water off at least twice a month for no good reason, regardless of the fact you pay your rent every month. Ive lived here for 10 months and received at least 2 of these notices a month on my door. Theyll turn your water off for hours on end for maintenance issues and you cant shower and get ready for work or wash dishes or even flush your toilet. Not only do they shut your water off for hours but the water is dirty when it is turned back on and the hot water wont work for days so youll have to make do with taking cold showers until they decide that they want to fix it. I wouldnt be complaining about this issue if it was a once in awhile thing, but this has been happening every month since Ive lived here. The walls are paper thin so you can hear your neighbors and smell the marijuana that they smoke through the air vents. All of the appliances are outdated and these apartments dont even come with microwaves, so be ready to go out and buy your own. Theres no real tile in the apartment either. Just paper glued to the floor. These apartments are overpriced considering all of the inconveniences they will cause you in your everyday life.
They never answer the phone. We did not have water for several days and then when we did, there was no hot water. After we moved out and we paid a final balance they gave us, they immediately sent us to a collection agency even though we paid it right away. Now that collection agency has placed a negative remark on our credit report.
You will find comfort and convenience at Sun Hollow Apartment Homes. Relax in a resort style atmosphere with Vista Hills Golf Course located just behind our community. The property is a beautiful place with lush and mature manicured landscaping. Our one, two, and three bedroom apartment homes will suit all of your needs. With vaulted ceilings, walk-in closets, private patios and balconies, fireplaces and more, our apartment homes will be a perfect fit for you.
When spending time at home the property offers lots to enjoy. Spend your afternoons tanning and swimming in our refreshing pool or take in the outdoors in our community courtyard. We are up the street from some of El Paso's premier culinary hot spots like Geskes Grill, Coco Bar, and Coco Miel. We are also conveniently located by I-10 making your commute to work or school just a hop skip and a jump from Downtown El Paso.
Sun Hollow is a place you will love, at a price you can afford! Call today!
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