***WE ARE OPEN FOR IN-PERSON TOURS*** -- Blowout Rates if you move in within 30 days of applying. Otherwise, add $10 per month to small 1BRs or $15 per month to 2BR/3BR/Townhome online pricing. Huuuge savings!! Hurry now
Did not live here.
1. Bugs everywhere!
2. Carpet was not cleaned when I moved in
3. Dented fridge @ time of lease. Noted it to them then they charged me for the dent when I moved out
4. No invoice for the dent
5. Knocked on new residents door to see if fridge was fixed since I paid $900. Fridge still dented.
This place is scam.
I've lived in 10 apartment complexes in my life prior to moving here. I thought I had seen everything, WRONG!!!!!!! THIS PLACE IS ABOVE AND BEYOND THE WORST EXPERIENCE I've ever had living in an apartment.
The management is unprofessional, rude and insensitive to all. The walls are very thin and in our case we had loud neighbors all around us. Unfortunately, the office management did nothing! You can call and report it but expect nothing!
Avoid this place at all costs!
*Terrible customer service
*Constant issues with things breaking
So heres exactly what happened!!!!
My husband and I need to find an apartment by the 15th of October. I contact them. We pay the application fees and such. Were interested in the 1bedroom1bath apartment. We send over the pay stub. At first they say (since were military) we only have to pay $200 according to your credit. They checked our credit, and tell me we have to pay $800.
Ok, I understand if the credit isnt good, you have to pay an $800 deposit. I was willing to pay it. They said, you have until the day you move in to pay it. Ok, that gives us time to get that money together. Then (Maria) says we cant get the 1 bedroom apartment because well have 4 occupants. My son (1), My Daughter (4), my husband and myself. So they said cause theirs 4 occupants, we cant stay in the 1 bedroom. We have to be in the 2 bedroom.
Ok, I understand that aswell. So I ask her to send me the pictures for the 2 bedroom. And then I send her 2 emails about the closet space and the other was asking her how to make the deposit. Cause the first time I called about making the $200 deposit, she just said id Have to pay $800 for a apartment I cant get.
So, today my husband calls their office, Maria wasnt there, and he asked for the process in making the deposits. They told him to call in the morning and confirm the apartment number and make the deposit.
So she calls me today, and tells me someone put in an application for the 2 bedroom apartment that we were suppose to get. And I asked her did they pay their deposit already. She said no. And then I asked her how could they get the apartment we were suppose to get. She said we didnt confirm that we wanted it.
LISTEN!!! THAT WAS THE ONLY APARTMENT AVAILABLE!!! WE HAD NO OTHER CHOICE BUT TO GO TO THE 2 BEDROOM!! I DONT UNDERSTAND WHAT MAKES HER THINK WE HAD OTHER OPTIONS!!!
Im very angry. $275. We dont have that money lying around to pay people for an apartment were not gonna get.
STAY AWAY AT ALL COSTS .. current resident here and the walls are paper thin !!! They do not care about your issues what so ever and they tell you to move out if you wish which would cost you 2 grand . The office manager does not care about issues you bring up to her and calls you a liar!! They are all cocky and rude once you move in and the worst is that these apartments are so loud its imposible to relax or enjoy your Time here !! I would not recommend this place to anyone !! Stay away !
I moved on March of this year and ever since I moved I have been encounter with different issues in my apartment specially my neighbors. They always make noise early as 5 am with music and stairs, steps, slamming doors. I have been reporting them but no solution has been provided. Also, sometime the AC freezes and I cannot use it because it wont cool the area
Located on the prestigious Westside of El Paso, Retreat at Mesa Hills offers second-to-none amenities such as three resort style pools, two state-of-the-art fitness centers, a modern clubhouse with a sports bar, a movie theater, a luxurious spa, and a game room. Now, we are proud to say that we just got even better! On top of these wonderful amenities, we now offer all newly renovated modern apartments and townhomes that include stainless steel appliances, designer cabinets, marble-style countertops, pendant lighting, and wood-style flooring. Not only will you fall in love with your new home and unmatched amenities, you will find yourself walking distance from the best restaurants, shopping and entertainment in El Paso. At Retreat at Mesa Hills, we offer all the apartment living options you need to create a lifestyle of luxury. Call to schedule your personal tour today!
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