Retreat at Mesa Hills

I've lived in 10 apartment complexes in my life prior to moving here. I thought I had seen everything, WRONG!!!!!!! THIS PLACE IS ABOVE AND BEYOND THE WORST EXPERIENCE I've ever had living in an apartment. The management is unprofessional, rude and insensitive to all. The walls are very thin and in our case we had loud neighbors all around us. Unfortunately, the office management did nothing! You can call and report it but expect nothing! Avoid this place at all costs! *Too expensive *Terrible customer service *Old apartments *Constant issues with things breaking *Not safe

So heres exactly what happened!!!! My husband and I need to find an apartment by the 15th of October. I contact them. We pay the application fees and such. Were interested in the 1bedroom1bath apartment. We send over the pay stub. At first they say (since were military) we only have to pay $200 according to your credit. They checked our credit, and tell me we have to pay $800. Ok, I understand if the credit isnt good, you have to pay an $800 deposit. I was willing to pay it. They said, you have until the day you move in to pay it. Ok, that gives us time to get that money together. Then (Maria) says we cant get the 1 bedroom apartment because well have 4 occupants. My son (1), My Daughter (4), my husband and myself. So they said cause theirs 4 occupants, we cant stay in the 1 bedroom. We have to be in the 2 bedroom. Ok, I understand that aswell. So I ask her to send me the pictures for the 2 bedroom. And then I send her 2 emails about the closet space and the other was asking her how to make the deposit. Cause the first time I called about making the $200 deposit, she just said id Have to pay $800 for a apartment I cant get. So, today my husband calls their office, Maria wasnt there, and he asked for the process in making the deposits. They told him to call in the morning and confirm the apartment number and make the deposit. So she calls me today, and tells me someone put in an application for the 2 bedroom apartment that we were suppose to get. And I asked her did they pay their deposit already. She said no. And then I asked her how could they get the apartment we were suppose to get. She said we didnt confirm that we wanted it. LISTEN!!! THAT WAS THE ONLY APARTMENT AVAILABLE!!! WE HAD NO OTHER CHOICE BUT TO GO TO THE 2 BEDROOM!! I DONT UNDERSTAND WHAT MAKES HER THINK WE HAD OTHER OPTIONS!!! Im very angry. $275. We dont have that money lying around to pay people for an apartment were not gonna get.

STAY AWAY AT ALL COSTS .. current resident here and the walls are paper thin !!! They do not care about your issues what so ever and they tell you to move out if you wish which would cost you 2 grand . The office manager does not care about issues you bring up to her and calls you a liar!! They are all cocky and rude once you move in and the worst is that these apartments are so loud its imposible to relax or enjoy your Time here !! I would not recommend this place to anyone !! Stay away !

I moved on March of this year and ever since I moved I have been encounter with different issues in my apartment specially my neighbors. They always make noise early as 5 am with music and stairs, steps, slamming doors. I have been reporting them but no solution has been provided. Also, sometime the AC freezes and I cannot use it because it wont cool the area

Apartments are outdated.