The Biltmore-Dallas

I have been staying at the Biltmore for over a year now; I always paid my rent on time and never missed a payment. My brother died so I painted my car black and red to commemorate his death! The Biltmore which is a ghetto looking roaches, bed bug and mice infested complex decided to tow my car after a year of being at this residence. Their reason: my car should have only one color not two. I feel abused; humiliated and deceived by the Biltmore. When I complained to the manager she condescendingly told me that it is their policy. Why did the policy only take effect after a year? First thing my friends asked me was: is this a luxury complex? I laughed because it is a ghetto trash complex infested with roaches who instead of focusing on getting rid of roaches in peoples apartment they would rather focus on abusive towing policies like (no scratch on your car; no small bent; or anything like that) because they receive part of the money the towing company extort out of you! My advice; go look somewhere else. If I had known what I know now, I would have never moved in this complex.

Very very poor this place. Please don't loose your money for renting an apartement here. Poor management.

Maintenance requests are very rarely completed unless I ask multiple times for service. Office staff is not reliable and not that friendly. Rent is going up but I am not seeing many improvements to justify the raise.

The pest problem is ridiculous I could not even move my stuff in for a few weeks while I tried to kill some of them the apartment should not have been rented out in that condition it was so poorly cleaned that you could see roaches in the paint where they just painted over them. I spent my own money to stop the problem and even called management about it which they say they sprayed again but I still have pests.

Trash overflowing; slow maintenance; indifferent management