Mosaic

One of my biggest regrets was renewing my lease at the Mosiac. If you do not want constant headaches I strongly advise you NOT to live here. The property management does not care about anything besides collecting their rent. So many people have broken their lease, especially residents that have lived here for more than 8 years. The carpets are dirty, dog poop everywhere, elevator emergency call buttons missing, packages go missing, and minimal working elevators after 3 months of no elevators. Save your money and go live in an actual luxury apartment because this dump is by no means luxurious.

I went from loving this place to absolutely hating it very quickly. Renewing my lease was one of my biggest regrets. Elevators have not been working since January, and the property keeps teasing us saying they will be fixed by sending us false expectations via email. They do not hold up to their commitments, and unfortunately do not care about their residents. Zero communication skills and negative Customer Experience skills. Packages get misplaced all the time and no one is held accountable. I had a key release left for a company to enter my unit while I was out of the country and concierge refused to let them in saying there was no key release. The property management does not care about fixing anything or correcting flaws, they do however make sure they get their rent payment on time, and find way to charge/fine residents for anything. If you do not want a constant headache, my recommendation is to lease elsewhere

An absolutely terrible property management company/staff. The apartment unit itself is OK (other than blinds being damaged, dishwasher falling out of the wall, toilet leaking, skin faucet being broken, etc). The facilities are OK (other than the main lobby elevators being broken for 2+ months). But the absolute worst part of this apartment complex are the people who work there. They have absolutely no customer service/service recovery - even when they lose your package! There are "never any managers on site". They have no power to make any decisions, and they also don't seem to ever track anything (i.e. packages, noise complaints, emails (how?!?!), etc). Save your money and move literally anywhere else. P.S. The move in experience was even worse!

See the yelp reviews. The property is poorly maintained. The elevators are constantly breaking and 4 have been down for 2 months with no ETA for repair. Dog urine and trash everywhere. Property manager is MIA and does not respond to calls or emails without being contacted multiple times. Moving in and out is difficult and disgusting - requires 2 elevators and a trip past the garbage chute end-point.

This used to be a good place to live but for whatever the reason there have been a lot of issues and drops in how the building is maintained and how management responds to complaints. Previously there were well planned out events monthly, the leasing staff were friendly, and the building was maintained and kept clean regularly. Currently the elevators are continually down whether due to malfunctions or for maintenance, most of the previous leasing staff have resigned or been replaced, the parking garage smells like urine (mostly likely from pets), as does the entry way to the residents lounge and pool area (due to a poorly installed or maintained pet park area), the bottom panels/trim of the wallboards are missing in the lobbies of various floors, and the hallway carpets are stained/lifting. These are just the general issues that anyone would be annoyed with given the rental rate you pay each month. My personal annoyances are that my packages are consistently missed placed and my downstairs neighbors play their music so loudly that my floors vibrate and I can clearly hear the lyrics to their music. As for the packages Ive received confirmations from the postal carriers that theyve been delivered with proof of delivery and when I go downstairs to collect my packages from the concierge Im told they dont have them. This has resulted in me continually showing them the proof that the package has been delivered and then magically moments later theyre able to find them. Ive had to do this routine over the last 5 months. In regards to my downstairs neighbors Ive called office to let them know of my complaint, Ive called the concierge to notify them of the noise and ask them to turn down the music consistently for the past 2-3 months, and sent an email to the office management asking that something be done about the volume of their music and the times they choose to play it so loudly. The response I got from the concierge was that quiet hour starts at 10pm