This was the worst leasing experience I've ever encountered. Every bit of information I received was inaccurate from the leasing agents to the Corporate Operations Manager. When I brought the lack of consistency in answers to their attention, the staff was very defensive and dismissive.
All the issues I encountered:
- Told deposits were non-refundable after I submitted my payment
-Told I couldn't switch units when even though the agent mentioned that I could before lease signing
-Given information that the complex doesn't allow weekend moves; found out that was inaccurate
-My leasing agent was a no-show for our confirmed appointments on several occasions
-I was shown dirty units on the tour
-I asked for a revised lease which I never received and my approved application and deposit were cancelled
Heed the warnings of others, do not lease here.
The new management is a complete joke. Very rude and seem to care less about tenants.
Totally agree with the review below regarding the not so great service and going downhill.
Have lived here for 2 years and will not be renewing my lease, as the customer service has been mediocre at best. The emails sent out are not very friendly. Parking is ALWAYS an issue. They have went WAY up on leasing pricing as well. Look else where, maybe behind them at the new Billingsley properties.
Staff could do much better job with the transition or lack there of...the property just doesn't look the same since this new company has taken over.
Its an amazing place with very kind staff
Very quiet and peacefull envorment
Sold out and going downhill quick. It is interesting that they've attempted to take advantage of the name change with new reviews. Look up Neighborhoods of Cypress Waters (previous name) to get an accurate look at their ratings.
Construction is also getting worse. Between the noise and extra traffic, it's becoming unbearable.
Office staff is polite and professional, but if they're not given the power to address issues, then it's of no use.
The new portal is now a pain in the butt and is extremely limited with it's capabilities. We no longer have access to a breakdown of the monthly bill. Lack of transparency is always an issue in my book.
Build a life without limits. A life where you can put down roots while on the move. A life that embraces a solid foundation with the flexibility to meet your ever-changing lifestyle. A community that engages your adventurous soul. Explore life in your own unique way - AS LONG AS YOU DO SO BOLDY.Cypress Waters is a unique lake-side master-planned community located in the heart of the DFW Metroplex featuring apartments and townhomes, with office and retail coming soon. There are 3 neighborhoods located in Cypress Waters, each having their own unique style and personality: SCOTCH CREEKDive into the hip & modern...Scotch Creek is like walking into a fresh urban neighborhood with close proximity to the lake. Residents of this neighborhood have close access to the Scotch Creek pool, fitness center and clubhouse, and are living in the heart of the community. Scotch Creek is a place to be active & jump into the energy of the open communal spaces.PARSON'S GREENEmbrace Americana...Facing lush & lovely green spaces, Parson's Green embodies a truly pedestrian-friendly neighborhood with classic and timeless architecture. Kids of all ages will enjoy the sweet sounds coming from the Children's Music Garden & walking along The Windchime Walk. Live where you'll feel at home strolling the quaint streets.SYCAMORE PARKThe Past Meets The Present...With vintage signs painted on romantic industrial style buildings, Sycamore Park will remind you of the neighborhoods in Brooklyn or Chicago - Districts that haven't lost sight of their history & take pride in their brick exteriors and industrial roots. Proximity to bocce ball, lounge pool & dog park, this area is made for socializing.
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