Myself and a friend went in just to tour a couple days ago and had the worst experience. I can't even imagine what actually living there is like. First off we walk in the door and say we'd like to tour only for the leasing consultants to huff and roll their eyes, like we are inconveniencing by making them do their jobs. We sit down with a female leasing consultant, she asks for our names and information. While I am giving her my info she stops me to take a call on her personal cell phone. She gets off the phone and my friend tells her that she is in need a 6 month lease, (she has already called their office and confirmed with another leasing consultant that they do have short term leases available). The LC then argues with us about the information that was given out by THEIR office, basically implying that we "misunderstood" what we were told. We then told her if no short term leases were available then we would not be living there. As we get up to walk out we are given the most sarcastic "have a nice day!" this girl could muster. Terrible customer service, rude, and unprofessional. 0/10 would recommend.
This is literally the worst place I have ever had the displeasure of dealing with. Do not be fooled by the display unit they show you. The apartment you will move in to will be nothing like it. I was told that I was unable to move in early due to they needed three weeks to make this apartment "move in ready". When I moved in, the whole apartment smelled like a musty old abandoned bar that was smoked in for decades. There was dust on the ceiling, pink paint on the carpet, kitchen sink faucet housing is loose and moves back and forth by about 2 inches in each direction, NO SMOKE DETECTOR, mold/mildew in various places, amongst MANY other things that were complained about and told would be fixed ASAP. That was over two months ago... The best part, they charge you the WHOLE MONTHS RENT for August even though they won't allow you to move in until the 21st. The best part is, you have to turn around and pay September's rent on the 1st too. Gotta love it. I was also told that I would get a $500 gift card for signing my lease when I move in. SPOILER ALERT, it is not upon move in. It's not paid out until "October". No particular day, just some time in October. After bugging the office two weeks in, I was told they would be received by weeks end, and they would notify that they have arrived. Fast forward a week later, and SURPRISE they've had them, but they never told me. You would think that if you are limiting hours on when you can pick up this gift card you would at least tell someone right? Yeah... good luck with getting any info from these people... I stop by the office around 5:30 after work and was told they weren't giving them out past 4:30 and to come back the next day. I come back on my lunch and pick it up. Go to use it and what do you know... The mother heifer DOES NOT WORK! Call the card, and they tell me that my card was requested by the issuing bank to be suspended because of FRAUDULENT ACTIVITY!!! Don't trust this place!!!
The management does not do their job. They don't fix anything and are not truthful with their prices and never answer the phone. Trust me this place is terrible they always have bugs and don't do anything about it.
Management is very unresponsive here. There are constant problems with wifi, electricity, and water because it seems like they just patch up the problem instead of fixing it. It's not even as cheap as you could get in some places for better quality
I lived at the Marc from January through May. On Move-in day: doors had been left open and so had windows. The toilet did not work and there was no running water. At the end of February my AC went out. My AC was not fixed until the middle of April. During this time, I filed multiple work orders and lease termination paperwork due to unlivable conditions. I followed up with the regional manager and was told I would receive rent credit for the inconvenience but never did. I sat in the front office for 3 hours waiting to walk the maintenance man to my unit. They took another week to fix my AC and in the mean time left nails, splintered wood, and my AC unit hanging out of the wall. (Not to mention I have an ESA that they knew was there and yet they left everything out for her to eat) I asked they come fix it along with the other issues I had put work orders in for. To this day, the AC unit is still hanging out of the wall and nothing has been fixed. In May, I moved out and relet the apartment. I paid the fees, had the man go through the office to make sure it was legal. He signed an as-is lease contract and I asked that the office complete my open work orders before he moved in. They did not. He was supposed to move in on May 24th. On June 3rd, I got a call from the Marc saying that my rent was due or I would be charged late fees. I explained that I had relet the apartment and the other guy had signed a lease and was supposed to have already moved in. Their comment was "we let him break the contract because he changed his mind". So they required me to pay the rent with threats to evict me and charge my credit. There was no refund of my relet fees even though they chose to let him walk away after he had already started the lease and taken over my apartment. Now, they have not let me have the keys back to the apartment that I am paying rent for. Now (end of June), There is $120 utility charge on the account. When I left, the lights were off and AC was on 78.