Heights Of Benbrook

Had many a/c issues it took them over a year to finally fix which they didnt they finally caved in to getting a outside vendor which I requested after the first month I had to call the corporate office multiple times just to get it done finally they caved and got a outside vendor to fix it and havent had a issue since of course they wont admit I was right no one anwser the phone or call you back save yourslef the headache dont move here please read the reviews they are all true

Terrible service,mold in shower told was mildew,still not fixed,disposal leaks out of dishwasher,and cant check mail because wont fix lock

Not liking this place at all ever since we moved my apartment had damages. Ive been complaining a lot of times so they could fix them but they never do.. Im tired of going in the office and telling the manager and who ever is there to go fix our apartment and it looks like if they ignore you. If they keep thats up people here are going to leave this place. Why cant they just make people happy just move them to another fixed apartment and deal the headaches

So I know there are a lot of bad reviews but here's what we have experienced...We love our home and the community around us. It's quiet and the remodeled units are so cute. None of our neighbors have said anything bad to us about the property, management, nor maintenance. The new appliances are beautiful and we love our new carpet. We have had a couple of maintenance requests that were handled in a professional and timely manner. So we have no complaints. Rent is higher because all rent is higher in DFW...people wanting to move because of that are in for a shock, but at least they are updating and remodeling the units so you get what you pay for. Some places are charging more and not changing anything. Lastly, it may be easy to vent and complain, but if things were as bad as all the negative reviews, wouldn't most people be leaving? I don't see tons of people moving out but I do see people moving in, new people, and new families while talking with other residents that have lived here for years and don't seem to have bad things to say. If I could change anything, it would be that we could get two covered parking spots instead of just one because we are a two car family (not a deal breaker for us though). We are happy here and feel blessed to have a place we call home.

New management has a "I can do whatever I want mentality." Have caught maintenance men going into my apartment for no reason on several occasions and when I complain the management responds with "We can go in anytime we want!" I'm now told I have to move after 2 and a half years because they want to remodel my apartment so they can charge more rent. The walls are thin. The dumpster is always overflowing. They overcharge for everything. They charge for parking and to receive your own packages. I got charged double the water bill in October because they say they had issues with the city. The new manager is extremely rude. Do not move here!