I would give 0/5 if possible. Do not lease with StoneBrook!!!! I have been having issues with my air conditioning for over 6 weeks and have had their maintenance out 8 times and still run into issues with it. I have contacted Tanya (the property manager) multiple times in regards to the issue and waited hours for maintenance to show when she stated they would be out first thing in the morning and then they dont arrive till 4-5 hours later. Tanya stated Im not trying to give excuses but we have been short staffed with our maintenance crew. In my opinion if they can not have their crew fix it and its been on-going for 6 weeks then get a contractor out who works with these day to day for years, not just a certified tech. They put a window unit in for me and then 24 hours later before my issue was resolved they took it out for another resident who was having air conditioning issues as well. I emailed the corporate office and management office about prorating my bill during the weeks I have had these issues and of course the prorated topic gets ignored by both the corporate office and management staff. I pay rent to have a fully functional apartment, not for the management to never do their job and never answer the phone when calling (try calling 5-10 times before they answer, Im sure they will eventually pick up). Once I got no where with Tanya I reached out to Knightvest Management and contacted the regional manager, Nancy. She was in a hurry to get off the phone not once apologized for the issue being ongoing for over 6 weeks and just stated they would send someone out to work on my unit. They sent someone over yesterday and replaced the filters and thermostat however from 3am-now (9am) it is 76 degrees in my apartment and rising. Another bad thing about Stonebrook is they never let you know right away when packages arrive that they keep in their office. I have had to call them numerous times to ask if a package was in for me. A courtesy call would be the nice
I was a pleased resident when Cortland was in charge but February of 2018 knightvest management took over. Since then things have been awful!!! I have called four different times to their corporate office in Dallas before receiving any type of response. Below are a list of things that I experienced when living there:
1. Green pools ALL summer long (2 summers in a row)
2. Trash not picked up from community resepticals
3. Gym always trashed and never cleaned (I have personally cleaned it with my own supplies)
4. Gym equipment broken (Treadmills, pully weight system, and TV'S)
5. Gym AC broken (I worked out in a room of 88F)
6. Front desk staff is rude and don't know any answers to any questions
7. Constant emails sent by the front desk staff about their expectations, but they can't seem to lead by example.
8. Maintenance request going untouched for weeks
I am currently a resident and have been for the last 4.5 years! The front office turnover is absolutely insane. I never know who the Manager is from month to month. The maintenance guys work their butts off but doesnt seem like there is quiet enough Of them for the big of a complex. The communication is terrible the valet trash is random sometimes they pick up sometimes they dont. My contract is up in April so Im looking forward to a change. Just too much change and turnover the corporate office needs to be more considerate and communicate more with the tenants when there is a change in Management. An email or letter would be great!
This is a great apartment community. I love that all of the units have been updated. It is a very nice quiet place to reside.
I was locked out of my apartment for over 12 hours due to a maintenance mess up. The team here is unreliable and does not care about the people living here. This has NOT been a good experience living in these apartments!!!!
Stone Brook features the best luxury apartments in Baytown, TX. Whatever your desired amenity, floor plan feature or neighborhood point of interest, you'll find it in our Stone Brook apartments. The floor plans in our Stone Brook apartments feature one-bedroom apartment, two-bedroom apartment and three-bedroom apartment options-all with spectacular amenities.
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