Willow Brook

We are so happy to hear how much you enjoy living at Willow Brook. We know how important it is that everyone receive the best customer service and that they love their home. <BR><BR>Should you ever need anything, please do not hesitate to contact us in the office at 512-383-1846. <BR><BR>Thanks! -<BR><BR>Vicki Martinez <BR>Property Mgr.July 28, 2020

Thank you for your feedback. Our goal is to present a positive, professional image at all times. We strive to deliver a consistently positive living environment and experience. We sincerely apologize if we failed to meet these expectations. In the event that you could provide current contact information I would truly like to know what took place that resulted in your placing this review about our community. <BR><BR>We would like to address your specific concerns and strongly encourage you to reach out to us via email at willowbrookapts@churchillforge.com or you can also reach us by phone at 512-383-1846 so that we can address your needs in a timely manner. <BR><BR>Sincerely,<BR><BR>Vicki Martinez<BR>Property Mgr.July 28, 2020

We regret hearing of your impression your residency is not valued based on the interactions you describe. It is our goal to provide superior customer service and appreciate that you brought this to our attention. I encourage you to stop by the management office or call me at 512-383-1846 so I can better understand your concerns and work towards a resolution. I would be happy to discuss any specifics concerning your apartment home. Again, thank you for your feedback - Vicki MartinezAugust 21, 2018

Thank you for taking the time to write a review. We understand that each person has a different living experience at Willow Brook and we appreciate the constructive feedback. The Bed Bug Addendum you reference is a standard industry wide lease document and not indicative of a problem within a unit. <BR><BR>Please let us know how to reach you as we take your evaluation seriously and we would welcome the chance to speak to you about your statement. Please contact us at 512-383-1846.June 25, 2018