Location is pretty good. Usually traffic on riverside is busy but doesn't get backed up.Pretty noisy since the fire station is right across the street. Felt like rent was fairly affordable considering how much space you get. Building isn't especially well insulated so electric bills were kinda high Also layout has the bedrooms upstairs which is always significantly warmer. Older units but everything worked for the most part and maintenance was responsive.
I have had a lot of problems getting through to management about problems or concerns. As an example, I have been asking for a pool key for about 3 months and they seem to "run out" every time I ask for one. I am going into my third year with River Crossing, and do not plan on leaving any time soon, but this is mostly for the location. But I would appreciate it if my issues were taken more seriously (granted, a pool key does not seem serious- but I will probably break my ankle jumping the fence)
My biggest issue is the low response time for maintenance issues. I understand that the resource is limited since they only have one maintenance personnel, and the employee was knowledgeable about whatever issues I had (even if the repair was of sloppy form). However, I encountered a couple of incidents when my issue was reported finished when no work was done on it. I don't know what the mixup was, but it was discouraging towards the efficiency of the management system.
The worst thing about living in this community was that taxi services would rarely come when requested, perhaps because of the poor neighborhood. Also, the office was rarely open (even during its very limited office hours), so it was difficult to contact the management when problems occurred or even pick up packages. The building itself had a number of structural problems, but the interior was spacious and well-designed. I enjoyed having two balconies and a back yard. A good place for dogs.
Apartments are ok but need a lot of updating with fixtures, AC units, carpet, etc. management is very sub-par with a unfriendly feel, not helpful, not informative, not good at returning calls, confrontational, etc. It takes a very long time to get anything fixed as well.
Just two miles from Downtown Austin and minutes from the hip shops and fine dining of SoCo, River Crossing Townhomes speaks to the calming comfort you expect when you come home. On the University of Texas and Capital Metro bus routes, this community is close to Austin's famous Lady Bird Lake where you can run, hike, bike, row, stand up paddle or even just relax. Yet amidst all the city bustle is this secluded village of townhomes spread over twelve acres of landscaping and private forest. Each floorplan features large living spaces, a spacious kitchen, a brick fireplace, and a private backyard, complete with white picket fence. Washers and dryers are included in each home. Our quiet community is home to many individual homeowners and long-term residents who know they can expect a dedicated, responsive staff and maintenance team with many years experience in the industry. Our professionals are trained to provide the best in service. Demand the best in value, service and location. Expect nothing less than River Crossing Townhomes. Your home as it should be.