The apartments are beautiful. Moving in was fine, and the property is taken care of very well.
Moving out was a nightmare. If you want to be treated ethically upon move out, I would suggest another place. My rent was not properly prorated upon move out. I was required to take time off work, with almost no notice, to get them a cashier's check because they refused to update my online account, despite me notifying them of the problem with in the deadline to pay rent. They also did not send me a breakdown of how my prorated rent was calculated. I've followed up multiple times via email, in person visits and over the phone with no success.
Kudos to Kaylah, though, for trying her best.
I had to move out because they were unable to control my noisy neighbors.
In the event the staff is reading this comment - please do not respond with a vague comment like "Thank you for your feedback, please contact the office so we can help you." I have contacted the office multiple times. You should know who I am, and you have my current contact information.
I have never been told where visitor parking is at. The ground in front of my patio is a mud hole, they put mulch over it an now that is going moldy. All you have to do is look at it and COMMON SENCE will tell you what is wrong. I noticed today you are allowing dogs in the pool and pool area, along with string bathing suits. And the yard in the whole is full of all kinds of weeds.
I will withhold comments until the issues at 10X Living at Grandview are addressed.
Broadstone is a great place to live. It's a very modern and nice apartment with a good sense of community and plenty of events and amenities to keep me happy. If you're looking for a place that is close to Austin, very nice and has a good sense of community than this is the place for you.
Love my home here! Everything about this community is excellent.
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