2 stars because it is a cute apartment, but its impossible to get ahold of management. We hear our upstairs neighbors ALL THE TIME to the point of having to sleep somewhere else some nights. We get woke up by them when theyre getting ready for bed and get woke up when they wake up super early and they stomp everywhere and their kid is like a bowling ball all hours of the night. But we cant get ahold of management, period. We have only lived here 3 months and we absolutely cannot stand it much longer. Everything the negative review above is correct too, the gym is a joke and we see cockroaches a couple times a week. Its so unfortunate because if we could get help on these issues it would be a 5 star rating, but, no response.
I would not recommend this complex at all. It has been one problem after another since we moved in only 5 months ago. There is never anybody in the front office even though they have "office hours". So packages are non retrievable, I still haven't gotten something that was delivered 2 weeks ago.
Our apartment has flooded multiple time's and every time they would "fix it" and it would keep happening.
The gym consists of a few bikes which are all broken and they won't fix. I don't think anyone even works here anymore and even when they did it was never helpful. They lie a lot to you about not knowing about the problems in the apartment so they don't hopefully have to deal with them.
I could go on and on but save yourself the stress and don't move here!!!
I lived in Serenads Apartments (6509 Berkman Dr) belong to apex for almost 6 month but due to job location moved last month, Jake in leasing office is GREAT, she is useful and would do the best to help others.
Maintenance always arrives same day. I can hear every footstep of everyone that does pass by on the second floor because of the structure of the building, and early in the morning I can hear critters/animals crawling around in the attic, otherwise mngmt is great and it's pretty cute and generally quiet.
Apartment is nice on the inside, dog park is small but helpful. My concerns are that when I considered moving in here it was advertised to me by Rita that Google Fiber was going to be free for the whole complex. This was what put me over the fence in decided to move in here but then after I moved in I was told this was not actually the case and I had been lied to. Also Ive called maintenance 3 times since moving in and never once have they come to my apartment to fix things. I also asked for pest control when I first moved in which took over a month to get taken care of, and yet I still find the occasional cockroach. Cant beat the price though for this area of town.
APEX MODERN LIVING - 1 & 2 bedroom available - Puppy Park -Quartz Counter Tops/ Stainless Steel Appliances/ LED Lighting - Walk-In Closet - Gated Community - Community Lounge area/ Cycle Studio - 3 miles to Downtown/Walking distance to Mueller Shopping
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