They never answered phone.I called two days...
Pros: Alicia, Heather and Andy are all wonderful. Maintenance was quick.
NOT luxury living, but the prices are. Appliances are old, flooring comes up, sinks are shallow, sloppy painting, old, stained carpet. When cleaning a black splotch on my wall the paint came off. Gate breaks all the time, 2 months once without being fixed. Don't be fooled by their pictures, everything is cheap and made to break.
Parking absolutely sucks. Lucky to get a parking spot inside the gate, unless you pay. What is the point of having a gate if half the time I'm unable to park inside of it?
2nd time my AC went out, my house was 90 degrees. Maintenance said AC was blown and put a temporary window unit in. He said they gave you an old broken AC unit. Tube thing kept falling out, had to duct tape it together. My house was still 89 degrees. Several days later they fixed it, but when I went to my bedroom I saw my personal towel wet on my bed. There was a coat of dirt all over, black watermarks all in the tub, black stains the cabinets, personal shower items on the counter. Spent my night bleaching my bathroom. They excused it all with trying to access my fur down above the tub. Several days after they asked if I wanted them to clean it, not helpful then. How did fixing my AC turn into that mess? Took days for them to respond to me and when they finally did they were very unapologetic, and NEVER explained the dark marks all in my tub. Most likely was the moldy water from the temp AC unit dumped in my shower.
Sent in a request to change out my fire alarm batteries. They wrote in their written report they fixed it but it was still broken. I emailed Franciscan and they said I needed to supply the batteries or they wouldn't fix it. Why lie and say they fixed it?
Most of staff are SO RUDE. I went into the office a spoke with Matthew about renewing my lease. 2 minutes into speaking with him, another potential resident walked in. Apparently new people took precedence to their current
Terrible customer service
Way over priced for what you get. No updates. They will cheat you out of your deposit every time. I left the apartment in better condition than when I moved in and they still wouldn't refund me my deposit. It takes forever for maintenance to come out and service anything.
It is an older property. It looks good on the outside. To be rather pricey, it appears they will accept "anyone who qualifies". The kitchen is rather small and bedrooms.
Experience the desirable luxury apartment homes that The Franciscan of Arlington has to offer! Our elegant apartments in Arlington, Texas provide carefree living with the most extraordinary of amenities. Each floorplan caters to your individualized needs; we offer a one, two, and three bedroom apartment homes to fit a variety of budgets. Whether you are enjoying apartment features such as our stainless steel appliances, over-sized walk-in closets, and plush carpeting, or community features like our two waterscape pools and Jacuzzi, resident coffee bar, and state-of-the-art fitness center, The Franciscan of Arlington delivers the utmost satisfaction for anyone's expectations! The Franciscan of Arlington allows you to experience the diverse culinary scene of the city as well as the wide-range of shopping opportunities conveniently located a mere minute from your new home. Please call for an appointment today!
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