The staff is very nice and professional. However, for what I pay in rent against the things that need attention that I have inquired about on several occasions like my refrigerator that I have complained about several times, the windows that are not energy efficient at all. It's difficult to keep the apartment cool or warm without having a ridiculously high electricity bill. The stove, the broken down cabinetry and the wall that leaks in my living room whenever it rains, leaving a ghastly stain on my wall that I'm sure has an absurd amount of mold behind it. These are things that the company are not interested in correcting. Maintenance can only do so much without the funds allowed by the company. They are so quick to implement new ways to pay my rent but no solutions on the issues that I have.
Veronica the assistant manager is very rude. I was due to move out by July 31st. However I called and left a message few days before to inform them I would move out on the August 2nd instead because move-in guy would be available that day. Veronica comes banging really hard on my door yelling "management, management!" And banged really hard on the window like a police. I was at work and my mom who visited me from Rhode Island is telling me all this. My mom has just gotten heart surgery and my mom was the the one in the apartment when this lady named Veronica decided to bang (not knock) on my window and door really HARD. This almost gave my mom a heart attack.
I confronted Veronica about this on the phone the next day. I told her all of that was unnecessary because I apaid my rent and always pay my rent so what was the reasin for that. I told her what was her reason for getting angry and she said she was not angry.
She spike to my mom very rudely saying, "where is she?!" She didn't even greet my mom. I told veronica that I have a name and to call me by my name, not "she".
Veronica is a very rude person. She knows how to talk sweet when she wants you to be a tenant. But when you decide to not renew your lease, she is a devil in sheep's clothing. Please speak to her on how to talk with respect to everyone. I pay my rent so to treat us like dogs because I am deciding to move out from a studio to a larger apartment is definitely not acceptable. My mother and I couldn't be more shock by this lady's behavior.
Pool is closed alot. Tennis area should be redone. Some dryers do not dry the clothes.
The Wonderful Area Surroundings. The View
SHADOWOOD OFFERS AN EXCELLENT LOCATION AND AFFORDABILITY. If your needs include convenience, savings, extraordinary service and a quality lifestyle, then Shadowood is designed especially for you. Enjoy the convenience of I-635, the Tollway, I-35, major employers and fine restaurants. Take a leisure walk or jog at Town Park, located just behind Shadowood. For those who like exercise, you'll love our free membership to Addison Athletic Club. If you want lots of trees and lots of space, then Shadowood is the place.
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