The location is perfect for us -- right next to the Vanderbilt University campus.
The apartment location is great and the finishes are consistent with other places in the area.
Village was very disorganized. They ended up charging us fees for payments we had already made. They neglected to inform us of overpaying our rent one month. I'd like to say they were profiteers looking out for their own self interest, but they really are just that unorganized. On top of that, the hallways always smell like garbage - literally (garbage is left in hallways for removal). The lighting of the apartments is horrible and the AC/heat does not function throughout the apartment.
I love our place, but it's not a good value for the money. The rent is overpriced and we're surrounded by rude and obnoxious college students. I have many nitpicky concerns as well, but those are my main issues. The building outside of my window, across the street- not part of our property was recently demolished and I'm sure this is going to lead to annoying, loud construction in the near future. This is not something our property owners can control, but annoying none the less.
Lived here for 1 year, overall customer service is poor. They are more interested in acquiring new residents than caring for concerns of existing ones. Front office staff and maintenance crew handled a water leak and resulting mold issue very unprofessionally. I reported the growing ceiling stain several times before water finally started dripping into the apartment. Clearly visible mold was cut out of the ceiling, yet they insisted it was not actually mold and just water spots.
Village at Vanderbilt is by far our largest community and has something for everyone. With 7 different floor plans, this community features reserved parking and peaceful courtyard views.
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