This is an excellent and very well maintained community with great people, everyone's friendly and courteous, and its just a plesant overall living experience for myself and my family.
I am so sick of this complex, at first i was going to give them a chance when they made some mistakes but now im over it. every time i have an issue it takes forever to get resolved or they dont care. Ive only been here for 3 months now & have had enough issues to last me my whole lease. When i first got here, I was given an apartment that was ran down, disgusting, & was NOTHING like i saw in the pictures. I pitched a fit and they finally gave me an updated unit & gave me a discount. also, when I first moved in it took them a while to give me a mailbox key, then I needed to do my service request to fix everything that was broken when I moved in, they only fixed maybe one thing and said it was enough after they already reported that they had been to my apartment twice to fix the things but never really ever showed up. My rent had been wrong twice now with random extra fees i had to go get taken off after pitching another fit. Today I woke up and my car was towed because the complex does not have enough parking for everyone so we have to park on the curb sometimes, I work 12 hour shifts and dont get home until late, It isnt my fault they dont have enough parking for all of their residents!!! now im out of work for a day & in the hole $200 extra dollars to get my car out of impound!! The leasing staff is nice, but they are all fake faces just to keep your money coming in. The walls are so thing here I can hear my neighbors cough. dont bother here, im sick of it already & its only been a couple months!!!!
Ive i got give it negative starts i would. The pools are NEVER open, maintenance takes forever. There is trash everywhere. And the are so understaffed ALL THE time that no one ever answers the phones or is in the office. It is a "gated" community but the gates never close. THERE ARE better places for your money.
Our apartment is infested with roaches. Tenants dont care about the property. Trash is everywhere!
Three words: deceptive, sloppy, and incompetent.
Our unit is significantly different from the website photos and the model that was shown to us. When we arrived with our moving truck, nothing was ready. We essentially cleaned up from the last people living here. No working stove for 2 weeks, cabinets were not all assembled and in very poor condition, peeling paint, torn carpet with nails protruding throughout, moldy windows, clogged vents, broken faucets, etc. When the AC unit went out in September, it took them over 2 months to get the air flowing in our home again, and by that time, we were glad to have heat! Our family rule is dont walk on the grass because its covered in dog crap...but sometimes youll even have to avoid it on the sidewalks. Communication with the office is slow, frustrating, and seemingly pointless. You will always be wrong, and they will always have sorry excuses. As a reward for fulfilling our lease, the price options to continue living here have increased so dramatically that we have no choice, but to find somewhere else to go. It has been a nightmare come true.
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