The new office staff is really friendly and renovation is nice.
I am a current resident and this apt is terrible it makes me miss my last apt so much. We had mold and even a mushroom growing out the side of our tub they took forever to come handle. We had a leak in our downstairs bathroom that got so bad it made more mold and a water bubble that if you popped water would be EVERYWHERE. The dishwasher doesnt work weve had crickets spiders and event a LIZARD in our apt. They are very nonchalant when it comes to us wanting things fixed they rented us a three bedroom but only gave us 2 slots for parking. The basement flooded and ruined my things I didnt even asked to break my lease I just wanted to be reimburse with maybe a Visa card they ignore that request as well I dont recommend leaving here I can tell with other things they rushed renovations to rush a move people in sadly me and my two other roommates are young and fell for the specials they were giving. Honestly I cant wait to this lease is up its def NOT worth 1480 a month
Basically, this company will try to squeeze every penny out of you. Fight them. Admit when you are wrong, but also dont let them just take the money from you that you dont owe them. The communication to residents is terrible. Instead of emailing or putting things in our mailboxes, they take rolled up pieces of paper and stick them between the door knob and door frame. What happens if the wind blows you ask? Well, guess you just wont see the less than 24 hour notice they gave you about moving your car by 7am because the parking lot is being paved and your car will be towed at YOUR expense if not moved. Seems reasonableOh and if you need any maintenance done, it's going to take several days if not weeks to get completed.
There is ONE person managing the two properties (Apex and Hillwood Pointe). You can never get anyone on the phone and there is no option to leave a voicemail. Email is the only way to get a response and even then, it could take days to hear back. They also have about 5 different emails, so make sure you send your question to the correct one or you just wont ever get a response. I asked to meet with the owner several times and was never allowed to make an appointment. They tried to take my whole deposit and then charge me an additional $110. After disputing everything they tried to charge me for, we finally came to an agreement that they owed be about $170 back. A few days later, I received an email that they were going to be charging me again for damages that were there before I moved in that I documented. When asked for a copy of the damages I wrote down upon move-in so that I didnt get charged for them, they wouldnt send it to me. Instead, I received another email letting me know that upon further inspection, youre right those were not caused from the inside of the apartment, but the outsideyour check is on the way. Mmmhhmmmm...
Brookside Properties was by far the worst management company I have ever dealt with. While I have lived in pl
This apartment complex is not what they make it out to be. The model that you tour is very misleading. Location is great, but that is the only thing great about these apartments. Floors are very squeaking you can here the neighbors walking and this would not be a huge issue except for the fact that it is very loud. There must not be any sub flooring. They put some paint on an extremely old apartment and called it renovated. Trash is not properly managed. They have one trash compactor and trash is always all over the ground. There is no way I would renew a lease here.
This property is amazing. The new renovations are awesome. They have all brand new appliances. The office staff and maintenance are so friendly and they do everything they can for you!
Our all new remodeled living space comes to life in the heart of west Nashville. With stainless steel appliances, granite countertops, wood inspired flooring, your new home is waiting! Marvel at all Nashville West has to offer, ignite your health in our state-of-the-art fitness center, and relax in the resident lounge.
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