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The office staff is completely unprofessional and lack basic communication/customer service skills. They will tell you anything including inaccurate information to get your money and get you off of the phone. I've had an on going issue that was caused by an office staff member who on multiple occasions had given me inaccurate information since January and the issue has still not been resolved. The "owner" will most likely either not respond to this review or respond with their favorite generic response of "We sincerely apologize about your negative experience at Waterview Apartment Homes. We would be happy to speak with you about this situation." Do not let that response persuade you into thinking that this properties staff including management know how to communicate or that they're competent enough to properly resolve issues even when they're at fault. AVOID THIS PLACE.
Looking to move in this apartment
In order to get an apartment, you are rated through software. You can have all the money in the world, but it's based on who they want. Jamie, manager, refused to return my calls.
This place is terrible, the office staff is horrible. I contacted the office for concerns and the lady hung up on me. I spoke to the manager and she took the information as if it wasn't important. The worst part was that they put me in a "renovated" apartment but everything in that apartment had issues. Our Full size bathroom had a tub that wouldn't drain. They can to fix it but it took 7 days to figure out the problem. Then it took an additional 4 days for them to finally come put things together after I've been calling over and over. My heat didn't work for an entire month. The water pump had issues and instead of replacing it they kept beating it for it to only work for 2 hours of the night. The counter-top had never set so it's pulling up. The dishwater isn't working correctly. According to the leasing office everything was brand-new but I can't tell since I'm always calling them. They jacked up the rent prices she talked about me needing to read my lease but everything i'm paying for is not on the lease. This place is money hunger with a terrible staff.
My husband and I had the honor of working with leasing agent Dearre. He was polite and very knowledgeable about the apartment complex. I can be indecisive at times, and that was shown when I was trying to choose a floor plan. Dearre was able to show us a few models in person and was able to quickly tell us about all of the floor plans that Waterview had to offer. Our leasing agent answered all questions and move in was a breeze.
My husband and I decided on a lake view apartment called the Jasmine and we do not have any regrets. Upon moving in, I let the office know about a couple of items that needed to be corrected, through the online app, and maintenance was there the very next day.
So far, we love it.
Waterview is situated on 144 acres of beautiful land and lakes, Waterview offers a lifestyle that you'll want to call home. Our 1 and 2 bedroom apartment homes feature all the comforts you need including private entries, vaulted ceilings, loft space, and cozy fireplaces.
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Lease terms are variable. Please inquire with property staff.
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