Apartment Guide

Highland Row

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395 S Highland, Memphis, TN 38111

Ratings & Reviews

Highland Row

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Overall Ratings
(29 Ratings)

29 Reviews for Highland Row

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I am amazed that this apartment building has an A for rating when all the Google review clearly state that the property has the worse management staff to ever. I just moved in a few on the 31st of October 2018( 2days ago) and I feel like I made the worse decision ever. I hate the place already and the level of entitlement the managers has is very terrible. Its a very nice looking apartment but I wonder if the owners are aware of this. It doesn't make any sense to be paying all that money and getting treated like crap. They all need to be replaced and hire people that actually understand that the people are their product and they are not doing anyone any favors.


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Hi there. We are disappointed to be reading this unfavorable view of Highland Row. We work very hard to make sure all of our residents are happy and we apologize that we did not meet the mark with you. Please give us a call to discuss your situation. We would like to learn what prompted your review and figure out how we can improve your stay. We hope to hear from you soon.


HORRIBLE! The new manager is rude and unprofessional. She stays in her office and never comes out. No sense of community. Everyone on staff there seems like they hate being there. We pay all of this money and now the place is ran by a slum lord. The parking lot is always trashed. Trash overflowing everywhere. Everyone is moving out...I was one of the first residents and this place use to be nice but for the past few months, I dread having to deal with them. Paying the fee and getting out of here!


Was this helpful?
We are so sorry if our behavior has lead you to feel this way about our community. We pride ourselves in our work ethic and being the best we can be. However, it seems that this is not reflected in your experience with us anymore. Your feedback is greatly appreciated as it let's us know why you're feeling this way and we will work to improve your situation. If there is anything else you need to talk to us about, please feel free to give us a call and we'll be happy to chat with you.


Communication with the office is terrible. They repeatedly messed up our rent charges. Moving out is filled with hidden fees including a $150 cleaning fee that they described as standard. Overpriced for a place with no lights or fan in the bedroom or living room. You may also get put in a room about a quarter mile from the sketchy elevator. Common areas are rarely cleaned.


Was this helpful?
Hi, we are so sorry that we have not met your expectations. Our team's goal is to make sure our residents are happy and we are disappointed that we have not done that for you yet. We want to hit the mark with you and want you to know that you can always give our office a call or visit if you need assistance from us. We would be happy to oblige.


Absolutely hated this place. Total disaster. They claim luxury apartment living but its honestly like a crappy dorm.


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Hi, thank you for leaving your review and feedback. We are deeply sorry that we did not live up to your expectations. We would love to learn more about your experience so that we can learn what happened and where improvements can be done. Please give us a call or visit during your free time and we'd be happy to talk with you and hear you out.


Staff is AMAZING! I love the pool and they have the largest gym ever. Love this place!


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You're AMAZING for leaving this review! We are so happy that you are enjoying our amenities such as the pool and gym. If you ever need to get a hold of us, please feel free to give us a call or visit and we'll gladly talk with you.



Apartment Features

Air Conditioning
Cable Ready
Island Kitchens
Loft Layout
New/Renovated Interior
Oversized Closets
Stainless Steel Appliances
Washer & Dryer In Unit
Garbage Disposal

Special Features

Furnished Available
Short Term Available
Corporate Billing Available

Community Features

Accepts Credit Card Payments
Accepts Electronic Payments
Business Center
Extra Storage
Fitness Center
Gated Access
High Speed Internet Access
Individual Leases
Public Transportation
Swimming Pool
Wireless Internet Access
Controlled Access
Media Center
On Site Maintenance
On Site Management
On Site Patrol
Recreation Room

Additional Features

9' - 10' Ceilings
Designer Lighting Fixtures
In-Wall USB Ports
Open Concept Floor Plans
Outdoor Terrace
Pull-Down Kitchen Faucets
Quartz Countertops
Stainless Steel Appliances
Wood Style Floors
Additional Storage
Fire Pit
Garage Parking
Pet Friendly
Resident Lounge

Property Details

Highland Row

Highland Row is a mix of apartment homes and retail shops that sits in the heart of the city, just across the street from the University of Memphis. The community design provides a contemporary urban flare that recognizes the art and music heritage throughout the city. Studio, 1, 2 and 3 bedroom apartment homes, along with an abundance of amenities, make Highland Row an active destination for many lifestyles, while also offering an escape to residents who enjoy the comfort of home.


St Anne Elementary School

670 S Highland St
Grades PK-8 | Private
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Presbyterian Day School

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Grades PK-6 | Private
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Arrow Academy Of Excellence

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Grades K-2 | Charter
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Cornerstone Prep Lester Campus

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Grades PK-5 | Charter
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*All content about schools and school districts is provided by GreatSchools, a third party. Apartment Guide does not create, develop, contribute to, or endorse this content.

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