I have been living here for several years! The reason of this is because of the maintenance team and staff. My requests are fulfilled in a timely manner. The staff in the office is always smiling and polite when I call or visit. There isn't trash every where. I have awesome neighbors that are not noisy. I am a very happy resident.
The office staff is horrible and the apartments and property are not maintained!
Before I begin, I want to say that I hate to be that person to come back and leave another 1 star review (please read from 6 months ago) but after you see the picture and explain my situation, you would understand why.
I really don't know where to start, so I'll just say that I feel disrespected and undervalued! My garbage disposal has been acting up for 6 days now. I called the office 6 days ago on May 1, 2019 and put in a maintenance order about the garbage disposal. The Leasing Office told me that the our ONE AND ONLY maintenance man is on vacation until Friday. When I first moved here years ago, we had TWO maintenance men and when I had A/C issues when our ONE maintenance man was on vacation, we had not one but TWO maintenance men from another property to fill in his spot so what's the issue now? Do y'all not have enough in your budget to take care of your tenants? Did you just put your maintenance orders on the back burner instead of calling a temporary replacement?
Anyways, I called again on Monday and I guess I'm still not being taken serious, so TODAY I went by the office in person and showed them the same pictures that I have attached to this review and explained that I CANNOT WASH MY DISHES, THEY ARE TAKING UP ALL OF MY COUNTER SPACE, AND IT'S ALMOST BEEN 7 DAYS! So now that it's late night, after full day of work, working out, and grocery shopping (expecting to come home to cook) I come home to this! I'm going to save all the words that I want to say, but just now that I am FURIOUS!
Earlier today the office called and said that the alarm was set, and I assured the that it was not. She responded by saying that she'll send him right back over. Does it look it was taken care of? If you read my last review, you will see that this is a trend! At this point, I'll be calling a plumber to fix this at my cost!
So again, tell you again, DO NOT MOVE HERE unless you want to feel like an undervalued tenant!
It's a very nice and quaint place to live. Ms. Wilson is more than courteous and always willing to help.
GREAT staff good location!!!
Nestled among large spreading oaks, you'll find a community small enough to give you that down-to-earth aura. Quality, construction, mindful management personnel and amenities add up to total convenience in every aspect of apartment living. You'll be pleased to come home to Bartlett Crossing. Equal Housing Opportunity.apartment living that's a cut above. We're renovating inside and out to create an even more convenient, beautiful place to live. You'll love coming home to Bartlett Crossing.
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