Apartment Guide

The Willows

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7118 E Arbor Trace Ln, Knoxville, TN 37909

Ratings & Reviews

The Willows

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Overall Ratings
(59 Ratings)

40 Reviews for The Willows

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After a very long search for a new place to call my home, here I am! The Willows office staff welcomed me in so inviting and so sweet after going through a divorce and feeling lost! I cant say enough nice things about this place!


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This community is hands down the cleanest and most elegant looking of all that I've seen. They also have a privacy gated entrance which i'm super hype about! Not many of those around anymore. I leased the Dogwood 2 bed/2 bath home - modern split floor plan. Not the average 70s style ranch. It's gorgeous. I move in mid November & I can't wait! I highly recommend. The ladies in the office were amazing and made the whole process seem effortless, not to mention I also got $1200 in free rent to use how I choose.


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I lived at the Willows for 1 year and the problems that occurred were constant. When I moved in, my bathtub was disturbingly disgusting as it needed to be refinished badly to the point myself and my guests would use shower shoes to bathe. This was troublesome for me as typically management will do a walk through of the apartment to make sure everything is up to par. Nonetheless, I submitted a maintenance request. Maintenance took a look and decided it needed to be outsourced to a refinishing business. They said they left a note with the leasing office and they should be contacting me for an appointment. Weeks passed and still nothing had been done. My mom came to town for a visit and again brought it to the attention of management to which they said it would be taken care of. More weeks passed and still nothing happened. I called and got the same response. More weeks passed and I had had enough. I threatened to sue property management and withhold paying rent unless the issue was handled withing two weeks. That finally got the attention of management and withing 3 days I had a freshly resurfaced tub.....6 months after the initial maintenance request. On top of this, the property has an issue with roaches. They are also negligent in giving you a heads up when your 60 day renewal/intent to vacate deadline is approaching which I find to be a bit unprofessional. I also find the rent to be overpriced for what you get. The kitchen and fireplace are the only highlights of the apartment, aside from that it's pretty shoddy work. The carpet needs to be replaced, the floors on the upper levels have dips and seem ready to give in some spots. The bathroom is nothing special and the shower as a whole needs updating. The paint job is poorly done and looks as though it was rushed. And don't even get me started on the ancient popcorn ceilings (ew!). I left (ran) after only a year because of the lack of response to issues from management and because I felt as though I was overpaying


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I have lived at The Willows almost 4 years now, and plan to renew again when my lease is up. The staff is always very nice and helpful, and the few maintenance requests I have turned in get done quickly and efficiently. The grounds are absolutely gorgeous. It's like a peaceful oasis away from it all, but you're just off Kingston Pike and within a mile of anything you need. Shopping, food, entertainment, etc. Also very pet friendly! I have 2 dogs and have had to use the free pet sitting on numerous occasions. It has saved my pups. Open kitchen and updated floor plans are beautiful. Highly recommend!


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"Lipstick on a Pig" Was enamored by the landscaping pool, amenities and model apartment. Upon moving in I realized these apartments are old and showing their age- screens fall off, patched popcorn ceiling, peeling painted tub, ripped carpet, smoke coming in from the apartments via HVAC. Living on the 1st floor it sounded like an Elephant every time our neighbor above would walk across the floor. Pool rules not enforced- motley crew with vulgar music blaring and alcohol parties dominating the pool- most of them guests who did not even live there. Huge roaches are a problem as well. The list goes on.....not worth the price at all... happy to get out of there.


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Apartment Features

Air Conditioning
Cable Ready
Ceiling Fan(s)
Hardwood Flooring
New/Renovated Interior
Oversized Closets
Stainless Steel Appliances
Vaulted Ceilings
Washer & Dryer Connections
Washer & Dryer In Unit
Garbage Disposal

Special Features

Disability Access
Furnished Available
Short Term Available
Corporate Billing Available

Community Features

Accepts Credit Card Payments
Accepts Electronic Payments
Basketball Court(s)
Business Center
Emergency Maintenance
Extra Storage
Fitness Center
Gated Access
Green Community
High Speed Internet Access
Laundry Facility
Pet Park
Public Transportation
Swimming Pool
Trail, Bike, Hike, Jog
Wireless Internet Access
Controlled Access
Media Center
On Site Maintenance
On Site Management

Additional Features

Resort Inspired Pool with Grills and Cabanas
Community Park with Walking Trail
Resident Business Center
Basketball Court
24-Hour Fitness Center
24-Hour Laundry Care Center
Pet Sitting Services
Package Acceptance Service
Gourmet Coffee Bar
Resident Events
Pet Friendly
Controlled Privacy Entrance
19 Acres of Mature Landscaping
Inspired Green Space
Washer/Dryer Connections*
Hardwood-Style Flooring*
Wood Burning Fireplace with Free Firewood
20ft Vaulted Ceilings*
Private Screened Patios and Balconies*
New Black/Stainless Appliances
Modern Overhead Lighting with Ceiling Fans
Massive Oversized Closets
Over the Stove Microwaves
Granite Countertops
Exterior Storage
Designer Two Tone Paint
*Select Apartment Homes

Property Details

The Willows

Cool. Comfortable. Contemporary. From the moment you walk through the front door, you'll feel the comfort and vibe that makes our residents happy to call us home. Stunning new interiors, inviting peaceful courtyards, and an outstanding amenity package all contribute to the lifestyle and home you desire. Nestled in the prestigious and popular West Hills neighborhood, you will enjoy easy access to public transportation, and a short 12 minute commute to downtown. Plus, upscale, trendy shopping, groceries (Whole Foods is here!) and eateries are just a few blocks away. Give us a call or stop by for a visit today...you will be glad you did!


West Hills Elementary School

409 Vanosdale Rd
Grades K-5 | Public
Apartments Near West Hills Elementary School
Great Schools®

Bearden Middle School

1000 Francis Rd
Grades 6-8 | Public
Apartments Near Bearden Middle School
Great Schools®

West High School

3300 Sutherland Ave
Grades 9-12 | Public
Apartments Near West High School
Great Schools®

West Hills Baptist Preschool And Kindergarten

409 N Winston Rd
Apartments Near West Hills Baptist Preschool And Kindergarten
No Rating
Great Schools®

New Pathway Academy

1531 Dick Lonas Rd
Grades 8-12 | Private
Apartments Near New Pathway Academy
No Rating
Great Schools®
*All content about schools and school districts is provided by GreatSchools, a third party. Apartment Guide does not create, develop, contribute to, or endorse this content.

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Knoxville Apartment Features

Frequently Asked Questions About The Willows

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