Moved in a short time ago and have experienced several issues that are yet to be resolved. Leaking ceiling, saturated Sheetrock that you could possibly push your finger thru. Half installed new windows and doors. A neighbors balcony fell down. Move in at your own risk!! Definitely not worth the money you would pay for these apartments. Mold and rotted wood on most of the apartments that are being renovated and its just being covered not fixed. Would not suprise me to see one of the buildings collapse. Smh. Ps... I have photos and video!!!
I would not live here there is no privacy they are always renovating . when something breaks you cant even get it fixed I have had no water in my bathroom sink now for 3 days and befor that I had no cold water in the bathroom sink for 3 weeks they still cant fix it . I have a front door with 1 inch gaps at the top and bottom that they cant seem to fix . My kitchen ceiling and window leaks when it rains because they just cover up there fixes . I have a 2by 4 holding up the awning out side my door . You cant even walk out on my patio you might fall threw . the onlt fix they made to that in replace 1 board .
I love living here but the maintance team is very slow to resolve any issues.
I just moved in two and a half weeks ago and am really disappointed with it already. The apartments have undergone significant renovations, and the apartments look great. However, staff is a great deal less responsive than average when it comes to addressing maintenance issues.
I moved in on a Saturday, so of course I picked up my keys that day. The manager did a walkthrough of the apartment to make sure everything was ready for me. She said everything was ready except the dishwasher was not fastened to the countertop and some painting on the interior doors needed to be done. She said it would be done that Monday.
I also noted over that weekend that I did not have a rod in my bedroom closet to hang my clothes on. The maintenance people did not come that Monday. I decided to give a little more time before asking about it but called on Tuesday to report the missing rod in my closet. I was told a work order would be put in.
No one showed up that week at all, so I called on Sunday and mentioned both the closet rod and the dishwasher this time. I was told a work order would be put in.
No one showed up that next week, so I called on Friday and told them again about the dishwasher and closet rod. Again, I was told a work order would be put in.
That was last Friday, and it is now Wednesday of the next week. No one has still shown up. I will call for the manager this week, but I just am very skeptical that it will make a difference. I have lived in several apartments before, and I have never had this much trouble getting help. I have plenty to do in my life too, and it really bothers me that I have to chase this much to get simple things done. Overall, the renovated apartments are nice, but you will be greatly inconvenienced and get below average response time when something is needed. Get ready to chase.
Your new Retreat at West Hills apartment in Knoxville comes with lots of large windows and a sliding glass door that leads onto your private patio or balcony. Situated in the West Hills Neighborhood, Retreat apartments in Knoxville offer a quiet and secluded atmosphere just minutes from I-40. Knoxville's largest shopping mall- West Town Mall, numerous restaurants, entertainment, medical facilities, and major universities are only a short drive away. Our Schools are West Hills Elementary, Bearden Middle School, Bearden High School.
From the moment you arrive, you will know that it is great to be home!
Our lease terms are: 12 months (Please note that lease terms may vary, are subject to change without notice, and are based on availability. Inquire with property staff for complete details).
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