I have lived at this complex for years with no problems until the change in management and property ownership recently. In February I was sent a lease renewal notice with an expiration of March 6th. Before the March 6th deadline I repeatedly requested for a 15 month renewal offer and every request was ignored for weeks. For the past week I have finally gotten a response from the new property manager, but she insisted that because the complex was bought out before she got around to sending my renewal offer that I will now have to pay a higher rent in line with the new companys standards. This is absolutely unacceptable. I was fully within the terms of lease negotiation and the complete failure of management to address this issue before the lease offer expiration or takeover is not my fault. It should have been handled within the proper time frame instead of procrastinating and then doing a bait and switch on the lease rates with me. Absolutely terrible management support and blame-shifting
Lived here for over 3 years. Mostly a management-based problem, but they could barely maintain their apartments to livability. The building itself was in utter disrepair and everything is filthy. Absolutely horrendous conditions (I could cite multiple instances like having loud birds nesting in our walls due to an exterror hole they didn't patch up for months, turning our water off several times for days at a time sometimes with no warning, taking forever to replace AC-- I think it was something like 2 months and it took them a week or so to get us even a portable temporary unit in 90 degree heat. The apartments are also very old and were extremely sloppily renovated (flimsy "baseboards" not actually glued down, sloppy paint job with no top coat such that you can't wipe anything off the walls without taking off paint... I could go on). My neighbors all say the same. When we see each other while trying to do laundry in the ancient literally crumbling communal laundry room for exorbitant prices, we almost universally end up talking about the latest physical calamity befalling us here. It's bad, y'all- if we hadn't had a crazy period of life with two babies coming in quick succession during a doctoral program plus low funds, we would have moved out long ago, but the cheap price and extra stress of having to move kept us here. Do not move here until they get their act together-- actually no one should move into our apartment building at all-- it should probably be torn down. OK RANT OVER.
Nice , clean and very spacious.
I have lived here since 2017 and recently transferred into a renovated apartment that has hardwood floors and I'm in love with the new upgrades. I recommend Briarcliff to anyone that wants to live in West Knoxville without paying the really high rents. I have only had good experiences with the office and maintenance. Perfect for me and my fur baby!
I love the location of the property.the manager is very helpful and courteous
Briarcliff at West Hills Apartments are located in Knoxville, Tennessee, just a few miles from Downtown Knoxville. Residents choose Briarcliff Apartments because of the large, open floor plans and the desirable location in West Knoxville.With today's hectic, fast paced life, you need a quiet retreat, a place to leave behind your cares and relax. Please call for an appointment today.
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Our lease terms are: 3 months, 6 months, 12 months, 15 months (Please note that lease terms may vary, are subject to change without notice, and are based on availability. Inquire with property staff for complete details).
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