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I am writing this review not only as a current resident but also as someone who has been in the multifamily industry for over 20 years in many capacities from working on site in the management office to currently working as a vendor in daily contact with everyone from on-site staff to owners. This tends to make me hold properties and staff to a higher standard. My husband is also in the industry so combined, we know what to look for and how to judge a property which tends to make it difficult to find the perfect fit. When we moved to the area we looked at over 20 properties and fell in love with IMT Cool Springs. The management office is always incredibly pleasant and responsive. Emails and maintenance requests always receive a prompt response. They even recently helped me find a dog walker / sitter when I had a hip injury! The maintenance staff is always very professional and they never try to cut corners on repairs. They clearly believe in making repairs the correct way. I absolutely love the design of my apartment and upgrades. I am on the third floor and very rarely hear noise from outside unless the windows are open and children are playing. I always feel very safe which is important since my husband is often traveling. I tend to work late hours at times and have walked my dog well past midnight alone around the property and never felt unsafe. The resident events are not only frequent but also incredibly creative and the dog treats they keep in the office are a sweet touch. During the summer the pool is always a great place to relax and feel like you are at a resort while getting a chance to meet your neighbors who are always friendly and welcoming if you are in a social mood. You can't pick a better location with so many dining options in walking distance and pretty much every store you need within 5 minutes. I have lived all over the country. In apartments and houses and because of all of the things I have mentioned above, this is hands down,
This place is absolutely awful. Do not move here. We moved in when it was previously Alara and they were great. We loved living at Alara. Once IMT took over it has gone dramatically downhill. Its actually sickening. You cannot ever get anything handled. If you try to call the office they never answer the phone. If you stop in the office the person you are trying to look for is gone on their lunch or they have completely locked the office during normal business hours with a sign on the door saying they will be back in 15min. I have waited 30min before and they still havent returned. A few weeks ago I went to the office along with my family to pick up a package and they had a sign on the door. A resident informed me that he had already been waiting out there for 30min and just wanted to forewarn me. My family was in utter shock with how IMT conducts business. If you need maintenance to fix something just forget about it. They will fix it incorrectly. Our dishwasher broke in November and was leaking really bad in our dining room. They came to disconnect the water and said they would be back to fix it later that day. I assumed they fixed it but never use my dishwasher because its a piece of junk. I went to use it during Christmas and it did not wash the dishes at all. Then I went to try it again two weeks ago and realized that the soap from the previous time was at the bottom of the dishwasher. They never came back to fix it and just kept my dishwasher disconnected. I placed a maintance request to get it fixed and spoke to the maintenance manager. He assured me he was fix it in the morning. I returned to my apartment the night of the day they came back to fix it. I had a huge puddle of water on the floor. All they did was reconnect the water and never fix it. During the spring and summer the car wash never works. We went last spring to wash our cars and ran into another resident. He said he put in a request to fix the car wash and they assured him it would be f
Love the staff very pleasant, helpful answered all our questions. We will be moving in soon cant wait. Beautiful apartments, well staffed , beautiful landscape.
The staff is always nice to me, neighbors are ok. Any emergency I had ever had were handeled immediately. Loved living there but I cant do apartments they made me feel claustrophobic.
This is the most unprofessional property I have ever lived at. Even the "slumlords" I dealt with in college living in Memphis were more honest, upfront and actually cared about their residents than this company.
Maintenance calls go unanswered for days or are flat out ignored. On one occasion I even had to physically track someone down after 5 weeks and multiple calls to get an issue acknowledged, much less taken care of.
No one can seem to give me an answer about when the gym is accessible or even how, another few calls and messages that have gone unanswered.
The 60-day notice requirement to end your lease is absurd and literally financially trapping residents to paying an extra months rent. When deposits and first months rent are a requirement for any property, I either have to pay that on top of two months rent here or hope that I can find something just as affordable next month as what I have currently found, which in this area is extremely hard to come by.
And maybe even worst of all, I was never told that my garbage would be picked up from my doorstep so for the last 8 months have been loading it up in my car and driving it to the other side of the property myself. That would have been nice to know when I signed the lease. What else have I been paying for that I don't know about?
I don't ask for much, complain about many things, pay my rent on time and mind my own business, but considering I pay $1,700 a month in rent, I don't think being informed about services I'm paying for such as garbage pick up and gym access is too much to ask.
IMT Cool Springs luxury apartments in Franklin, TN is conveniently located minutes from the I-65 and I-840, the prestigious Brentwood, and Nashville's most dynamic business district. You'll love the close proximity to quaint Downtown Franklin, Cool Springs Mall, and other trendy restaurants and nightlife. Setting the standard for excellence in residential living, each luxurious one, two and three bedroom apartment home has been custom designed to provide both style and comfort. Enjoy the convenience of an attached garage, spacious walk-in closets, vaulted ceilings and many more distinctive designer touches throughout. IMT Cool Springs makes the perfect living environment for residents who want it all, including amenities such as two resort-style pools and spas, four outdoor tennis courts, two fitness centers and outdoor enterainment spaces complete with a gazebo, lounge areas, and an outdoor billiards table. We are proud to be a pet-friendly community with pet stations throughout and two pet park where your best friend can play. Come home to IMT Cool Springs and discover the best luxury apartments Franklin, TN has to offer.
Our lease terms are 3-15 months (Please note that lease terms may vary, are subject to change without notice, and are based on availability. Inquire with property staff for complete details).