Don't get dupe by the pictures...It is totally different. As you can see, the picture is more of the front office. The website picture is old too.When we arrive, the hallway in front of our room is dirty, cobwebs, cat or dog hair balls, the exit signs are broken, No lighting on where we have a rented extra storage room.The kids playground needs maintenance. The building needs maintenance. The steps are made of lumber so IT MAKES NOISE and Squeaks! Only one thrash bin.Average place. office is close on weekends. The answering phone does not even says who you calling to. Customer service not good, front lady texts while you talking to her (Sept2017). We got our keys and no direction given, same with your mailbox. You have to figure it yourself. The place has aged...No microwave included either. No mirror cabinet, so wife's stuff and mine were on the floor!.That is why there is no picture of the bath area. Go somewhere..its only a few minutes drive in the area.
I moved in a week ago. The apartment was freshly painted and clean. The air conditioner was broke because a part didn't come in before I moved in. The manager offered me window units or I could stay in the furnished model until the issue was resolved. I am very impressed with the professionalism of the staff here. They have all gone out of their way to resolve the issue. I would highly recommend this property to anyone looking for an apartment.
If I could give 0 stars I would. When we first moved in the apartment was in terrible shape. Stained counter tops, broken blinds, cracked showers, broke toilet seats & handles, cracked shelves in the refrigerator. The apartment was also filthy. The base boards had collected so much dust along with the cabinets. Now our kitchen has flooded twice. We've called someone out to fix it BOTH times & they did nothing. Our ceiling is leaking & everyday I walk into 2 huge puddles of cold "water", again was not fixed. Thankfully our lease is almost up, but to anyone looking into moving here, DONT.
The managers at Carter Mill have always been very professional, courteous, and willing to work with me on any issues that arise. Maintenance has always been prompt on the rare occasion it is needed, and the apartments have always been clean and presentable upon moving in.
I like the staff and most of the residents I have come in contact with however, I think there needs to be more staff to be able to keep up with the demands by the residents.
Life has much to offer at Carter Mill. Indulge yourself in an expansive array of amenities or take a relaxing stroll through the professionally landscaped courtyards. Enjoy being only minutes from shopping, dining, entertainment and Shaw Air Force Base. Visit Carter Mill today and see what you've been missing! Where community comes first!
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