The Pier

TLDR: Owned by a predatory company and will stop at nothing to drain you of what you have. Our son was a customer of The Pier during his time in Clemson. There are several aspects we would like to point out: After his first year there, his rent went up over $100. Since our family budget is limited, we tried to negotiate, but the company did not want to compromise. In addition, we were charged fully for the last month of the lease, despite the fact that The Pier ordered our son to be out of his room a week early - and that was in the midst of his final exams - so that they could inspect and renovate. No flexibility on their side either. In the end, The Pier kept our entire deposit and sent us an additional invoice for paint and carpet replacement. This came as a surprise because we inspected the room after our son had removed his furniture and could not identify damage to the carpet that justified a replacement. The carpet was not new when he moved in and normal wear and tear is to be expected. I sent a registered letter to ask for evidence that justified the expense, asking to send pictures or other visual evidence to either my email address or my street address. 3 weeks later I still have not heard anything back. Instead, we received a collection notice. I called the office to find out what was going on. The lady there connected me to her manager, but the call did not go through. I called back, and this time she said the manager was busy and - after I waited 10 minutes on the phone - told me the manager would call me back in 15 minutes. 3 hours later I called again and was told that the manager had left the building. A day later the manager was "in a meeting" and unavailable. We are giving up, we will go ahead and pay the amount they charged us because we are now just tired of this unpleasant situation. All of this seems like a big rip-off. All in all, I just wanted to warn anyone who is thinking about doing business with The Pier to expect unpleasant surprises.

Horrible communication from office management. Internet is included in the rent and it has been over a week since moved in and still no internet. Spent three days cleaning. Furnace filter is disgusting, kitchen drawers are broken, porch dirty, and refrigerator looks like someone shot BBs at it. If management seemed to care it would be a little easier to handle. Too much $ for what you actually get.

If I could give ZERO stars, I would. Do yourself a favor and live elsewhere. This place is a joke. My son lived here and when he moved out, they tried to charge him for painting and carpet cleaning when I know for a fact that his unit had not been painted or carpets cleaned in at least 3 years and probably way longer based on the condition of both when he moved in. Painting and carpet cleaning between tenants is the responsibility of the property owner, not the resident if it is normal wear and tear. Their maintenance is horrific. Thankfully, they are so disorganized that they did not ever collect a security deposit from us!

Cute place to live and it was nice until I had to start dealing with management. Upper management specifically is not great and does not look out for long term residents.

One of the most scenic and beautiful places to live in and around Clemson that offers spectacular views and gorgeous sunsets. The problem is, it is the worst run - and poorly managed facilities in town. The staff has no backbone, the grounds are not cared for and the facilities are gross to put it bluntly. The pool certificate was 3 months expired and there were dead animals floating in the lazy river. Mice ran through the workout room and trash was everywhere inside and out. The weight room was disgusting and looked like it had not been cleaned in weeks. The parking lots are full of debris, broken down cars, oil spills, trash, boats, motorcycles, used furniture and anything else they want to "park" in a spot. Porches all over both properties are littered with trash and material. The lake shoreline is covered in plastic, glass, cans, and all sorts of party debris. There was even a toilet down by the beach. Bags of trash sit in breezeways for weeks at a time and you can walk behind any of the buildings and see old computer parts, cans, animal waste and just about anything else. The natural areas are overrun with weeds. If you have choice this is not the place to choose. The "gated" community is for show. There are no established ground rules for conduct so people do as they please. One apt in building 7 has so many bikes they keep some of them inside and parts are all over the grounds outside. The staff doesn't care because the management doesn't care and there is little support on the weekends to keep the place as a destination. Great idea, beautiful view, expensive, but not worth the money.