ARIUM North Charleston

This company just bought out and took over from JFK properties my former Apt. Complex, Coopers Pointe, and is Now known as Arium.

We first were notified of the buy out and take over via Letter left on the door and told that they WELCOMED us and there would be a meeting to Welcome Residents, field and answer questions we may have And discuss any issues for residents. It has been over a month and No meeting has been announced or held. When we stopped by office to inquire about the Welcome Meeting, the Property Manager , nor the on site manager or assistant knew of the meeting and stated they were unaware, but the letter was generated by the property manager???

Also, most recent, they (Carroll Orginization) and ARIUM quit using our previous on-line and app service called "Resident Portal" (Which worked fine) and began to use a new App and service called RENT Cafe' on Very Short notice. This was announced to some Residents and Renters via email/phone message, but others got no letter or notification. I stopped by the office Again, today to find out why I could not register or log on to this new Rent Cafe App in order to pay for my Rent on time (as I always do). Come to find out through the office, that my and others residents emails and phone numbers were deleted in the process and this could not register or set up an account needed to Pay Rent, enter Maintenance Requests and Most Importantly receive communications and notifications from the property manager, property, or Carroll Org. If needed or sent. This caused mass confusion, inadequate information, lack of no communication, wasted time of the me other residents, wasted time of the property/office workers, was very inefficient and still has not been fixed. When helped today, I also learned that there is a Code needed to set up and register our accounts, But this was never sent to me and some other residents via letter, email or call... Again, due to company losing/deleting our contact information and not taking

this blog sucks....cannot comment without it being erase..... place just cut my water and i have no idea why.

Maintenance sucks, havent gotten anything fixed and its been 3 months. No parking if you work late. Never answers phone and no ones ever at the desk when i go up. They shut our water off for no reason and didnt give a notice.

Bad bad bad. 0 stars. Be careful people

Felt we did not get quality apt. as we were shown. Our list of complaints we extwnded to agent has never been answered nor acknowledged.