Reserve at Mill Landing

DO NOT APPLY ONLINE!!! I applied 2 months ago and went the following morning to secure. I did not have my co applicant fill info online but she went with me in the office to secure. We found that one apartment offered was already leased ( the person working had to call the manager to confirm) and the other had pest control issues. I was told by Kristin she would let me know if they could get another apartment ready, called me and told me they would send me a refund (I have vm proof) within 30 days and it has now been almost 2 months and no refund of the $200 admin fee for an apartment I held less than 24 hours. I have spoken to multiple people (I have a call log of over 17 calls back and forth) and they have all tried to say I was denied even though I would have been approved if they had what they said was available and my co-signer applied. I have been told 3 times I would get a refund and nothing has arrived and when I call I am ignored or lied to. I have a voicemail from Kristin saying I would get the refund, told a month later by Jasmine or Kristin that they would contact the manager to get the check sent, then informed by Ashley 2 weeks ago that she would send after being on hold for 12 minutes for her to listen to phone call recordings. I have also contacted corporate 3 times with no response. If they treat you this way when applying imagine how they treat you as a paying resident locked in. Horrible horrible communication and response.

SAVE YOURSELF. DO NOT MOVE HERE. SAVE YOURSELF. DO NOT MOVE HERE.

Kudos to Jasmine for being patient and assisting me!!!!

I scheduled a tour over the weekend and the pleasure of working with Ms Jasmine. She had a wonderful spirit and very helpful and made the process easy.

Lived here less than a year and they're on their third manager. Office staff is incompetent (i.e. none of them are EVER on the same page - you get different "policies" from different people) Maint dept is sub-par. Issues with trash compactor ALL the time. Residents don't clean up after their pets. No playground for children but still pictured on their website.

Terrible maintenance staff. They will never fix anything the first time.