This company's customer service could not be worse. I attempted to find a lease and they lied to me multiple times.
My daughter and her friends moved in this weekend. The move in procedures were organized, the workers patient and friendly. We had 2 mixups with a mattress and that super-hero staff got it taken care of, showing up twice even with all the other work they had going on. Sweating in the summer heat but efficient, smiling and polite. I ran in to two of the staff the next day, Samantha and Dominique and they were just as polite and friendly.
My daughter was just as happy at lease signing in the spring.
It gives me comfort that these newly adulting tenants are in great hands. The TV, spacious floor plans, hotel-style pool, pool table, coffee station, and porches are definitely noting like my college days.
I would never let anyone I know rent here. They allowed my roommate to invite her boyfriend to live in our apartment indefinitely without letting me know (this lasted two months before action was taken). They allowed my other roommate to sublease her apartment to another boy, forcing me to live with my parents for a whole month again because they weren't comfortable with me living with guys I don't know. They did nothing to rectify the situation whatsoever; I had to make him leave. When I asked them to give me a discount for my rent since I was unable to live in my apartment for a month, they offered me a $25 e gift card and that was it. They also allowed my roommate to have a dog in our apartment unauthorized for 2 weeks, whose pee I had to clean up and who was not spayed and went into heat during this period. The apartments are poorly maintained and hardly ever inspected reliably, and I was promised access to a gym, which I was never given access to. I mistakenly paid for a reserved parking space, which they didn't assign to me until two months into my lease. I unfortunately lived above leasing agents, and they complained about us making too much noise consistently, though we never made any noise or had parties. When we asked about the complaints THEY made, they claimed it was no big deal and that the floors were really poor quality. Makes me wonder why they complained if they knew it was just poor quality floors?
The apartments are poor quality for the price, were not clean upon arrival. Maintenance never comes and doesn't believe you when you file a complaint. If you live here, prepare to be consistently disrespected your entire lease. If you have an issue, prepare for it to take months to respond to.
Don't waste your money.
Seems very nice... Cool swimming pool.
If you've been searching for great apartments near University of South Carolina, shopping, dining, entertainment and more, you've found it! Rivers Edge is ideally located within minutes of all the best destinations in the area including "The Home of Carolina Baseball," Founders Park. Enjoy a scenic hike through nearby trails at Granby Park with stunning views of the Congaree River. We also offer easy access to public transportation, roads, highways, and other major thoroughfares. No matter where you're going, you're always close by at Rivers Edge! Contact our staff today to learn more.
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