Adjacent to Riverfront Park and the Three Rivers Greenway in downtown Columbia, CanalSide Lofts is the new way to live. You'll fall in love with the open floor plans, soaring ceilings and spacious interiors of the CanalSide Lofts. And the impressive skyline views alone are sure to dazzle your friends. Multiple floor plan options and living spaces are available in this one-of-a-kind neighborhood.
The cleanest turn of an apartment I've ever moved in with very minimal prior damages. Completing paperwork was very simple and the leasing consultant was upfront with any fees and charges written into the lease. With Canal side lofts I don't feel like I'm getting scammed out of a ton of money like I did from a popular college living apartment.The staff is so nice and they treat/talk to you like you are one of them. This isn't a place where the staff sits on a pedestal above tenants.
The office staff are so kind and helpful, always making sure to take care of any issues I am having in a timely manner. The maintenance team is great, too, and gets things fixed quickly. The community is relatively quiet. I've had no noise complaints about my neighbors, which--coming from a large apartment building in the DC area--is such a relief. I love the location, too!! Being so close to the Vista is a huge bonus.
Here is the feedback I wish I had before living at CanalSide:
First, I missed a payment by several days and found a note on my door stating eviction proceedings would begin and that I owe a $125 late charge. Didn't even receive a reminder or a note- they went straight to eviction warnings. I spoke with staff twice to remove the fee and they would not.
Second, there are ~$50 of "hidden" fees, one of them is for cockroach spraying which does not work, as your apartment will be crawling with cockroaches for most of the year.
Third, you can't get packages sent to your door because they will be stolen. I had to get everything sent to my work.
Fourth, the walls are very thin and even if your neighbors are not being loud, you still hear them all night.
Fifth, be extremely careful with the contract. There are MANY terms in the small writing that will cause you difficulties down the road. For instance, even if your term is 9 months, they still require 60 days notice before you can leave. I gave them 30 days notice thinking this was enough, now I have to pay a drastically higher month-to-month rate for the apartment for an entire month that I won't even be living here. Not even in this case were they willing to cooperate.
And finally, once you sign the contract, the management is extremely rude and refuses to work with you. There are better, and much cheaper, options in Columbia.
Until recently, I lived in CanalSide lofts for about 2 years. During the first year I had a great experience; however my second year was less than stellar. The Management Office has experienced unbelievable turn over lately which has bred incompetence on their part. There is a clear lack of communication and awareness among the management team.
I sent an email about getting paint to do touch ups in my apartment and the leasing agent's response was "Hey, yep you could do a paint match at lowes, I think." As expected, that was largely inaccurate (not to mention, unprofessional) and you can indeed get touch up paint from maintenance.
The mail at this complex is an absolute nightmare. I started just shipping things to my office to avoid the headache. They make you pay an extra fee per month to access lockers where packages are stored yet I still received at least one email a day from other residents who were missing packages.
I work the early morning shift and there was one week where the fire alarm went off 3 times in the middle of the night. I sent an email to the "property manager" inquiring about what the cause may be, and she could not even bother to respond.
I also had a huge issue with the lighting in my apartment. The last couple months of my lease I had to send a maintenance request every other week because the bulbs in my track lighting were constantly burning out. I kept requesting that the engineering team look into the problem further, because it was clear to me that the issue was beyond the bulb itself. They repeatedly ignored my request.
Lastly, a note was left on my door that I was going to be fined because I forgot to take my valet trash can inside before I left for work one morning; however, the apartment below me had 2 8ft boxes laying in the middle of the walkway for over a month.
The bottom line is that I would recommend this complex to college kids. I just don't think it is a good fit for working professionals.
This is more than an apartment complex. This is a community. Canalside Lofts includes monthly activities offering opportunities to try new things and meet new people. The office staff and maintenance team are responsive to renters in addressing concerns or repairs. The office staff is interested in hearing from renters on ideas to better the lifestyle experience at Canalside Lofts.